Senior Customer Experience Analyst

4 weeks ago

Cottage Grove, United States Andersen Full time


Description & Requirements

ANDERSEN CORPORATION SUMMARY:

We're focused on bringing more light into people's lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. By celebrating our differences and embracing a positive work-life balance, we are recognized as a Yellow Ribbon company, one of Forbes Magazine's 2021 "America's Best Large Employers" and a "Best Employer for Diversity." As a 2021 Energy Star Partner of the Year, Andersen is also committed to environmental health and sustainability. No matter your role, you'll have the opportunity to make a difference.

SUMMARY:

Lead and conduct customer experience and business intelligence data reporting, research, analysis, text analytics and voice of homeowner system/tool development (Medallia). Develop strategic insights through analysis and research to aid decision making. Present findings to retail businesses, corporate partners, and management. Support voice of homeowner systems/tools and develop/provide training to retail businesses and corporate partners on voice of homeowner insights, systems, and tools.

PRIMARY RESPONSIBILITIES:

  • Proactively recommend approach, lead and conduct customer experience and business intelligence data analysis, reporting and insights that drive better business decisions and opportunity identification.
  • Develop strategic insights from analysis and research. Present findings to retail businesses, corporate partners and management to aid decision making and opportunity identification
  • Support the development and maintenance of voice of homeowner systems/tools that provide value to business partners.
  • Support overall "Know Your Customer" efforts for the organization by connecting data sources, analysis and insights across multiple data sources.
  • Relies on solid experience and judgement to plan and accomplish goals. May provide work direction, coaching, and mentoring to analyst and associate analyst positions.

QUALIFICATIONS AND SKILLS:

  • Bachelor's degree; MBA preferred.
  • Minimum of 4-6 years of experience in an analyst related field (customer experience, marketing, sales, finance, or business intelligence).
  • Minimum 4 years of experience in analyzing survey data (SPSS, Prism, Q, R, SAS, etc.), some experience with Medallia or Qualtrics preferred.
  • Excellent computer skills in Microsoft Suite, Excel, and PowerPoint
  • Experience in sourcing or developing customer relationship management, sales management, and customer feedback tools.
  • Project management experience required.

CULTURE AND BENEFITS:

"Be Orange. Be You" is how we express our belief that by embracing our differences and empowering you, we'll be a stronger team able to accomplish what otherwise wouldn't be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowner love the most.** It's also why we're committed to supporting you to approach each day with a bright outlook.

Benefits include, and are not limited to:

  • Medical/Dental/Vision/Life Insurance
  • Health Savings Account contributions
  • Paid holidays plus PTO
  • 401(k) plan & contributions
  • Professional development and tuition reimbursement opportunities
  • Charity contributions
  • Nationwide career opportunities

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.

* 2020 Andersen brand surveys of U.S. contractors, builders & architects

** 2020 Andersen Brand Survey of U.S. homeowners

In 2024, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

Andersen is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.

Posting City:

Cottage Grove, MN

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