Classroom and Event Technology Support Specialist

Lycoming College is hiring a Classroom and Event Technology Support SpecialistThe Classroom and Event Technology Support Specialist is a key member of the Information Technology (IT) User Experience team. This individual would be supporting web and app-based teaching resources, digital media technologies, computers, and audio/visual equipment in the classroom, lab, and event venues. The candidate must have well-developed interpersonal skills to be able to successfully work with students and faculty, work independently with minimal oversight, be detail oriented, and have some management skills to supervisor student assistants. This position is a full-time, benefits eligible position that may require overtime and/or the ability to flex the typical work schedule.Who We Are:Founded in 1812, Lycoming College is one of the nations oldest and most respected liberal arts colleges. Today, our community of 1,200 active learners from 26 states and territories and 13 countries comprises a student body that is 31 percent domestic students of the global majority or international, all of whom work with our renowned scholars to craft customized combinations of market-driven majors, minors and concentrations across our 52+ academic programs. Students compete in 20 NCAA Division III sports, participate in faculty-driven research, thrive in a robust program of internship experiences, and study abroad in more than two dozen countries. Lycoming College has one of the highest endowment-per-student ratios in the country. The institution is a member of the Annapolis Group of Liberal Arts Colleges and is recognized by U.S. News as a top 100 National Liberal Arts College and the No. 21 Best Value School. Lycoming College is dedicated to providing a high-quality liberal arts and sciences education for all students. Learn more athttps://www.lycoming.edu.The College proudly celebrates and values the principles of inclusive excellence. In its 2021 Strategic Plan, Lycoming College committed to recruiting more faculty and staff from historically underrepresented groups. The community works to foster an inclusive campus community and to support the success of all faculty, staff and students. The College recognizes that a community formed of a wide range of backgrounds and experiences benefits all its members and serves to advance Lycomings goal of preparing graduates to become ethical, informed, and engaged individualsLycoming College is an equal opportunity employer.What will I do in this role?Technology-Enabled Learning Environments:Respond and troubleshoot technical issues in the classroom and teaching spaces.Advise and instruct administration, faculty, and students in the correct use of classroom equipment, and develop and maintain user help & training documents.Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, and other specialty devices in coordination with the User Experience team.Assist in supervising and training student assistants who deliver, operate and provide support of audiovisual, computer, media, and other electronic equipment.Assist with building and testing of base operating system images, application configurations and specialty software using scripting for PC (PowerShell, and KACE SMA/SDA), Mac and Linux environments.Teaching and Learning Technology:In coordination with the User Experience team lead(s) assess faculty technology requirements and recommend appropriate solutions.Support advising and instructing faculty on pedagogical strategies and academic technology resourcesConduct individual, group, and/or classroom training sessions on digital applications.Create documentation supporting academic technologySupport the use of digital technologies and rich media tools.Related responsibilities:Collaborate with the team members to schedule, coordinate and oversee all campus events requiring IT services.Promote education and use of information security standards as a primary objective of IT solutions.Respond to emergencies during non-working hours, as directed by the supervisor.What are we looking for?Education Required:Associate or bachelors Degree preferred or 3-5 years of experience supporting web and app-based teaching resources, media equipment, digital media technologies, computers, and audio/visual equipment.Experience and Qualifications:Must have well developed interpersonal skills to work with students and faculty;Must be able to work independently with minimal oversight;Must be detail oriented;Must have some level of management skills or experience to supervise student assistants;Must have developed skills in conflict resolution;Must have demonstrated fluency with standard computer applications (Office 365 suite), video conference/lecture capture software (Zoom, Teams, etc)., specialized instructional software (Moodle), and administrative software (Intune, Kace, Jamf).What We OfferLycoming College has an excellent benefits package that includes:Health & Wellness Benefits:Health insurance with a wide variety of health plan options availableDental insurance, including orthodontia coverage.Vision insuranceFlexible spending accounts for medical expenses and dependent care expensesLife & accidental death and dismemberment insuranceLong-term disability insuranceShort-term disability insuranceCancer insurancePersonal accident insuranceWellness programEmployee assistance programRetirement Benefits:403(b) retirement plan with up to 8% contributions from the CollegeTuition Benefits:Free tuition for employees, spouses, and eligible dependents at Lycoming CollegeFree tuition for eligible dependents at over 600 colleges nationwide through Tuition Exchange, Inc.Free tuition for employees, spouses, and eligible dependents at the Pennsylvania College of TechnologyPaid Leave Benefits:Generous paid time off (PTO)Paid Parental Leave14 holidays per yearSummer hoursEmployee Perks:15% discount at the campus bookstore, excluding textbooks and snacks.Reduced rates for meal packages for on-campus dining facilities.Use of the campus recreations center and gym facilities for employees.Use of the campus Library.How do I Join the Warrior Team?Please submit a cover letter, Resume/CV, and a list of three references with contact information. Candidates will be evaluated on their ability to illustrate how their experience and skills connect to the qualifications of this position.Review of application materials will begin on November 3rd, 2025 and will cease once the position has been filled. Criminal history background check will be conducted post offer. Powered by JazzHRPI2daf9cd43135-29952-38817795 #True