Junior Program Officer

Applicants must possess a current Secret clearance to be considered. The contractor shall provide support services domestically within the Department’s ECA/EC/D office performing a variety of duties to support the office. Duties and Responsibilities for the Junior Program Officer Assists and guides potential and current EVP sponsors through the designation and re‑designation process to ensure regulatory compliance. Coordinate and communicate with the Office Director, Division Chiefs, and Program Analysts to improve the uniformity and standardization of the EVP sponsor designation and re‑designation processes. Assists with analyses and the drafting of reports for the purpose of improving overall EVP administration and EVP sponsor and sponsor applicant performance and compliance. Performs a wide variety of records keeping, research, file and data management, and other programmatic and analytical duties. Analyzes ECA/EC reporting system processes to ensure all appropriate data is tracked, retrieved, and processed in a timely fashion and recommend improvements. Directly inputs technical data, including logging and maintaining EVP sponsor applications, correspondence, and records, in the office’s ServiceNow database. Review information in the Student and Exchange Visitor Information System (SEVIS) and analyze data as requested by the Office Director, Division Chief, and Program Analysts. Processes Alternate Responsible Officer and Responsible Officer application requests to add SEVIS officials by ensuring all documentation is in order when Program Coordinator is unavailable. Attaches the documents to the case file and uploads it to Service Now database. Gathers information as well as composite material involving data and other types of material for briefings and reports. Manages and drafts the initial Management Review report. Prepare recurring data reports and recommend new data reports based on client needs to provide better data to program management. Develops outreach and service plans to work more effectively with stakeholders and public. Assists in developing program‑specific and Division‑specific standard operating procedures for the office. Ensures timely communications with staff and management to convey information, rules and requirements that directly affect or may affect them in performance of their duties; provides world‑class customer service to the stakeholder community. Provides outstanding customer service through providing current and prospective Exchange Visitors, the public, and other interested parties with accurate and timely responses to their inquiries in the JVisa Mailbox, including managing and responding to inquiries within business hours. Keeps the Office Director and Division Chief informed regarding sensitive issues or controversial emerging issues and offers recommendation to prevent or respond to developing problems. Attends category specific meetings and industry conferences. Takes notes for distribution at the industry conferences. Program Coordination/Planning Assist the Division Chief and/or Program Analysts with day‑to‑day operations. Organizes and participates in sponsor meetings and outreach events. Special Projects Assist the Office Director, Division Chief and/or Program Analysts with special projects and with the development of new initiatives and program evaluation reports. Required Experience/Background The contractor should have the following skills: Proven written and verbal communication skills. Proven timely and precise organizational skills. Proven critical and creative thinking and analytical skills. Proven ability to work independently. Proven ability to multi‑task in a high volume, fast‑paced work environment. Proven ability to perform effectively in a flexible, team‑oriented environment. Proven ability to build and maintain strong working relationships with colleagues. Proven ability to work with Microsoft office software in order to prepare a broad range of material. Knowledge of ECA’s mission, policies, goals and objectives, and familiarity with ECA’s and the EVP’s interrelationships with other DoS offices, and other United States Government (USG) agencies. Knowledge of analytical methods in order to review and evaluate reports and other materials and analyze office operations and provide input on various EVP initiatives. Skill in written and oral communications to explain procedures and policies to a variety of personnel and provide timely, authoritative, diplomatic, and tactful responses to selected inquiries regarding EVP‑related issues. Proven experience with Data Analysis and Reports, which includes but is not limited to reviewing data and generating an assessment report, perform a statistical analysis, support a management initiative, or policy guidance based on your analysis of that data. Proven experience with the examination of Business Documents, specifically examining and evaluating business related documents with the objective of determining their sufficiency to a previously identified goal. MANDATORY QUALIFICATION(S) Bachelor’s degree or higher #J-18808-Ljbffr