LPN for Medical Office

2 weeks ago

Cincinnati, United States TriHealth Full time
Job Overview:

This position provides both direct and indirect patient care in a primary care office and works with care delivery providers to identify gaps in care, contacts patients to schedule required care, and provides referral follow up. The Medical Home LPN provides pre-visit planning for the practice's patient panel, coordinates messages through electronic portals, and assists in managing transitions of care. The Medical Home LPN will act as a clinical liaison to the physician care plan and actively communicate with patients. The LPN participates in process improvements, is knowledgeable of clinical goals and outcomes including patient satisfaction and engagement. Must have strong skills in clinical care, customer service, communication, and teamwork. br>
Job Requirements:

Graduate of an approved technical, professional, or vocational program in Healthcare
Healthcare clinical experience preferred physician practice or related field
Equivalent experience accepted in lieu of degree
Basic Life Support (BLS) and Cardiopulmonary Resuscitation (CPR)
Medical office flow, especially the clerical/front office tasks
Ability to make quick decisions based on well thought out consequences/results
Knowledge of EMR
Practice management software and medical coding/billing strongly encouraged
3-4 years experience Clinical Healthcare

Job Responsibilities:

Coordinates the primary care rooming process, relevant medical procedures, adult and pediatric patient care including, immunizations, venipuncture, point of care testing, and performs retinal scan images. Follows scheduling decision tree, protocols and policies for clinical procedures and appropriate use of medical equipment. Provides accurate and complete documentation of all facets of care including clinical calls, patient rooming questions, completion of procedures, order entry, prescriptions and patient pharmacy, and workflows. Utilizes and monitors MyChart messaging to support patient communication
Participates as a part of the patient centered medical home team during all patient visits by reviewing the patient chart of clinical gaps in care. Assist with outreach campaigns and tactics to close gaps in care. Supports and completes pre-visit planning and participates in daily huddles with the physician and care team. br> Understands population health and value-based contracts. Utilizes key quality and unitization metrics of value-based programs for both wellness and chronic disease management. Demonstrates abilities in the Primary Care quality program including all protocols of well and chronic disease states. Identifies patients "at risk" for change in condition and increased utilization. Attends required population health training and education such as Lunch and Learns and other opportunities
Participates in the longitudinal care continuum of patients through completing post ED/post inpatient discharge outreach on identified risk patient group. Updates care team thorough documentation and works collaboratively with Complex Care RN, Social Worker, CHW, and Population Health Pharmacist. Provides basic community resources to patients with social determinates in health. Diabetes Education, Colon Cancer Screening). Supports facilitating follow-up for post-hospital care, chronic disease management, or specialty referral.

Other Job-Related Information:

Age-related competencies, experience with multiple age groups, understanding of recommended screenings based on age groups, understanding of chronic disease management process, and experience with patient centered medical home.
Serve: ALWAYS
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
Respect: ALWAYS
• Respect cultural and spiritual differences and honor individual preferences.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
• Show courtesy and compassion with customers, team members and the community

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