Director Of Operations

Location: Greenville, NC (Hybrid)Travel: Monthly visits to Wilson, Kinston, Goldsboro, and Greenville, NCOverviewWe are seeking a dynamic, systems-oriented Director of Operations with deep experience in Medicaid/Medicare-funded mental and behavioral healthcare. This executive leader will drive organizational efficiency, compliance, and scalable infrastructure across four North Carolina locations. Reporting directly to the executive leadership team, this individual will lead operations with precision, integrity, and a growth-focused mindset.Key ResponsibilitiesStrategic Operations & Organizational LeadershipDevelop and implement scalable operational systems that align with long-term organizational goals.Identify and eliminate inefficiencies, designing workflows that enhance service delivery and compliance.Partner with executive and clinical leaders to drive sustainable growth initiatives.Compliance & Regulatory OversightEnsure all departments remain in full compliance with federal, state, and Medicaid/Medicare regulations.Prepare and lead regulatory audits, internal reviews, and licensure renewals across all sites.Maintain a culture of proactive risk management and documentation accuracy.Cross-Functional Departmental ManagementOversee all core functions including Payroll, Clinical Operations, Facilities, Case Management, and Administrative Services.Facilitate seamless operational integration between departments, with a focus on accountability and performance metrics.Implement SOPs, time studies, and productivity benchmarks using platforms such as Lattice or equivalent HR systems.Clinical Operations & Production OversightEnsure timely and accurate completion of clinical documentation in collaboration with Clinical Directors.Monitor productivity metrics, clinical performance, and service quality across all sites.Support implementation of quality assurance and improvement strategies.Team Leadership & Employee EngagementRecruit, coach, and develop operational teams, fostering a high-performance, mission-driven culture.Promote accountability and collaboration between HR, leadership, and field teams.Lead onboarding and offboarding initiatives to support workforce continuity.Oversee budgeting, cost control, and strategic resource planning.Monitor financial KPIs to ensure operations remain efficient and cost-effective.Identify and implement opportunities to improve ROI through operational adjustments.Site Launch & Facility ManagementLead planning, coordination, and execution of new site launches across North Carolina.Manage day-to-day facilities operations, including inventory management, vendor relations, and logistics.Maintain checklists and operational plans to ensure facility readiness and service continuity.Organizational Representation & VisibilityServe as the face of the organization at public-facing events, conferences, and community engagements.Ensure DSIS maintains a strong reputation among stakeholders and partner organizations.QualificationsRequired:Bachelors degree in Business Administration, Healthcare Operations, or related field5+ years of senior operations leadership in a behavioral health or healthcare settingDeep working knowledge of Medicaid, Medicare, and managed care modelsDemonstrated ability to lead multi-site operations, develop systems, and build cross-functional cohesionExperience with regulatory audits, HR systems (e.g., Lattice), and productivity trackingStrong interpersonal and analytical skills with a process- and outcomes-driven approachAbility to travel to four NC locations on a monthly basisPreferred:Masters degree (MBA, MHA, or similar)Prior experience with behavioral health accreditation, compliance infrastructure, and HRIS systemsExperience in launching new programs, facilities, or service lines within mental health or human servicesKnowledge of quality assurance frameworks and continuous improvement methodologiesThis role is hybrid. While based in Greenville, NC, the Director of Operations is expected to travel to satellite offices monthly and attend in-person leadership events and audits as needed. #J-18808-Ljbffr