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Front Office Lead

1 month ago

Paradise Valley, Arizona, United States Omni Hotels Full time

The Front Office Supervisor at Omni Hotels & Resorts is responsible for overseeing the day-to-day operations of the front office. This includes managing a team of associates, processing guest check-ins, and ensuring exceptional guest service.

**Primary Responsibilities**

  • Lead a team of front office associates to achieve 4-diamond guest service standards.
  • Process all guest check-ins, including room assignments, key issuance, and payment processing.
  • Develop and implement strategies to improve guest satisfaction and increase revenue.
  • Collaborate with other departments to ensure seamless communication and efficient issue resolution.
  • Conduct regular meetings with the front office team to discuss operations, address concerns, and provide feedback.

**Requirements**

  • High School diploma or equivalent required.
  • Prior supervisory experience in a hospitality setting preferred.
  • Strong leadership and communication skills essential.
  • Ability to work a flexible schedule, including weekends and holidays.