Service Advisor

4 weeks ago

Aurora, United States McCandless Truck Center Aurora Full time

McCandless Truck Center is one of the region's premier Commercial Truck Sales & Leasing Dealerships, proudly serving the Aurora area for many years. Our team enjoys a fantastic culture and opportunities for advancement, which are company-wide focused to help you grow both personally and professionally. We're interested in helping you establish and build a long-term career with us, because we know that happy employees lead to happier customers

What We Offer:

  • Health Insurance - 80% of employee premiums are company paid
  • Free Dental & Vision insurance for employees
  • Life Insurance Policy
  • 401(k) plan with company match
  • PTO and Vacation Days
  • Training
  • Fantastic Culture and Work Environment

SUMMARY

Greet customers, listen to their description of the problems or service needed, determine the type of service required, and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, estimate the additional cost and telephone the customer for permission to do the work, also advise customers on other available services. Manage operations at the service counter as outlined below as well as the closing of repair orders on the same day they are finished.

ESSENTIAL DUTIES

Essential Duties include the following. Other duties may be assigned.

At the start of each shift review with the person or person’s dispatching work to see what the current work load it.

Answer phones by the third ring, and handle telephone inquiries regarding appointments and work in process, updates, etc.

Greets customers in a timely, friendly manner and obtains vehicle information to completely write a repair order that includes but is not limited to the complaint, contract information, and accounting information, establishes customer's method of payment. Obtains customer's signature on repair order; provides customer with a copy. Obtains credit approval, if necessary.

Note expected ETA of vehicle and unit number. Down loads Health Report when obtaining vehicle information

Provides a complete and accurate written cost estimate for labor and parts, every time a repair order is written. Also include the warranties and recalls that are needed, start the appropriate

I-Know case or Advocate case and tag the keys correctly.

Make sure every discussion with the customer is noted in RPM. This needs to happen each and every time the repair plan is updated or changes have been made.

Make sure the Repair Order status is correct. It should be the first thing that is reviewed when going into a repair order and the last item looked at when exiting the repair order. Alternate billing customer is noted on each task.

Once the customer has dropped the vehicle off , ensure that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly. Note the parking spot on the card and make sure the vehicle is properly dressed.

Notify dispatcher of incoming work.

Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Maintains high customer satisfaction standards.

Maintains a professional appearance.

Keeps work area clean and organized at all times

MARGINAL DUTIES

Fill in as needed as dispatcher and weekend foreman.

SUPERVISORY RESPONSIBILITIES

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

  • Two to four years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Automotive Service Excellence (ASE) Certifications

Manufacturer Training

Valid Driver's License

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand; use hands to finger, handle, or feel; and climb or balance

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job; the employee is occasionally exposed to:

  • Wet and/or humid conditions
  • Moving mechanical parts
  • Fumes or airborne particles
  • Toxic or caustic chemicals
  • Outdoor weather conditions
  • Extreme heat
  • Risk of electrical shock
  • Vibration

The noise level in the work environment is moderate

Pay range $26.00 to $38.00 pulse performance bonuses

  • Service Advisor

    3 weeks ago

    Aurora, United States Gerald Auto Group Full time

    Job DescriptionJob DescriptionService Advisor – Gerald Kia Naperville We are expanding and looking for people who want to be part of a team and family based organization. HoursMonday - Friday 7-5 (Closed 12:00-1:00 for lunch)Saturday 7-3 (Once per month)Saturday 7-12 (Once per month)Job DescriptionPut your natural knack for pleasing people to work! If you...

  • Service Advisor

    2 months ago

    North Aurora, United States Gerald Auto Group Full time

    Job DescriptionJob DescriptionWe are a family-owned auto dealer group looking for an experienced Automotive Service Advisor to join our team! The ideal candidate will have a passion for customer service, and a proven track record of delivering exceptional experiences to clients. As an Automotive Service Advisor, you will be responsible for providing...

  • Service Advisor

    2 weeks ago

    North Aurora, United States Gerald Auto Group Full time

    Job DescriptionJob DescriptionWe are a family-owned auto dealer group looking for an experienced Automotive Service Advisor to join our team! The ideal candidate will have a passion for customer service, and a proven track record of delivering exceptional experiences to clients. As an Automotive Service Advisor, you will be responsible for providing...

  • Automotive Service Advisor

    2 weeks ago

    Aurora, United States Drive Automotive Services Full time

    Job DescriptionJob DescriptionDrive Automotive Services, (DAS), Owns 50+ Full Service Automotive Repair Facilities in 5 statesLocation: [Various locations up and down the Front Range, many near Centennial]Obviously, if you have experience, that is great.What is of more importance to us, is one who possesses an open mind; a coachable and trainable...

  • Service Advisor

    3 weeks ago

    Aurora, United States Love's Travel Stops & Country Stores Full time

    Req ID: 439366 Address: 1539 Madison Ave. Aurora, NE, 68818 Benefits: - Paid Time Off - Flexible Scheduling - 401(k) 100% match up to 5% - Medical/ Dental/ Vision Insurance after 30-days - Competitive Pay - Career Development - Quarterly Bonus Prog Service Advisor, Customer Service, Advisor, Commercial Driver, Sales, Retail

  • Service Advisor

    2 weeks ago

    Aurora, United States Love's Travel Stops & Country Stores Full time

    Req ID: 439366 Address: 1539 Madison Ave. Aurora, NE, 68818 Benefits: - Paid Time Off - Flexible Scheduling - 401(k) 100% match up to 5% - Medical/ Dental/ Vision Insurance after 30-days - Competitive Pay - Career Development - Quarterly Bonus Prog Service Advisor, Customer Service, Advisor, Commercial Driver, Sales, Retail

  • Service Advisor

    3 weeks ago

    North Aurora, United States Gerald Auto Group Full time

    Job DescriptionJob DescriptionService Advisor Our Service Advisors are the face of our service department. That means greeting every customer with a smile and using your customer driven personality to understand their repair needs while making them feel confident that these repair needs will be met. You’ll also act as the liaison between the customer and...

  • Service Advisor

    1 week ago

    North Aurora, United States Gerald Auto Group Full time

    Job DescriptionJob DescriptionService Advisor Our Service Advisors are the face of our service department. That means greeting every customer with a smile and using your customer driven personality to understand their repair needs while making them feel confident that these repair needs will be met. You’ll also act as the liaison between the customer and...

  • Associate Language Services Advisor

    3 weeks ago

    Aurora, United States Translation Excellence Full time

    Job Description Please Note: This is an IN-PERSON position at our office: 3300 S. Parker Rd., Suite 200, Aurora, CO 80014 We are seeking an enthusiastic and detail-oriented Associate Language Services Advisor to join our team. As an Associate Language Services Advisor, you will play a vital role in supporting our clients and providing guidance on language...

  • Associate Language Services Advisor

    3 weeks ago

    Aurora, United States Translation Excellence Full time

    Job Description Please Note: This is an IN-PERSON position at our office: 3300 S. Parker Rd., Suite 200, Aurora, CO 80014 We are seeking an enthusiastic and detail-oriented Associate Language Services Advisor to join our team. As an Associate Language Services Advisor, you will play a vital role in supporting our clients and providing guidance on language...

  • Associate Language Services Advisor

    1 week ago

    Aurora, United States Translation Excellence Full time

    Job Description Please Note: This is an IN-PERSON position at our office: 3300 S. Parker Rd., Suite 200, Aurora, CO 80014 We are seeking an enthusiastic and detail-oriented Associate Language Services Advisor to join our team. As an Associate Language Services Advisor, you will play a vital role in supporting our clients and providing guidance on language...

  • Associate Language Services Advisor

    2 weeks ago

    Aurora, United States Translation Excellence Full time

    Job Description Please Note: This is an IN-PERSON position at our office: 3300 S. Parker Rd., Suite 200, Aurora, CO 80014 We are seeking an enthusiastic and detail-oriented Associate Language Services Advisor to join our team. As an Associate Language Services Advisor, you will play a vital role in supporting our clients and providing guidance on language...

  • Associate Language Services Advisor

    2 weeks ago

    Aurora, United States Translation Excellence Full time

    Job Description Please Note: This is an IN-PERSON position at our office: 3300 S. Parker Rd., Suite 200, Aurora, CO 80014 We are seeking an enthusiastic and detail-oriented Associate Language Services Advisor to join our team. As an Associate Language Services Advisor, you will play a vital role in supporting our clients and providing guidance on language...

  • Sales and Service Advisor

    2 months ago

    Aurora, United States Big Brand Tire Full time

    Sales and Service Advisor: $19-$25 effective rate (Base Pay + Commission + Overtime + Paid Benefits) What is the job? Sales and Service advisors provide exceptional customer service to our guests while confidentially recommending products and services the vehicles need We will train you to become product experts and be able to sell tires and wheels in...

  • Service Advisor

    4 weeks ago

    Aurora, United States Asbury Automotive Group Full time

    About Asbury Larry H Miller Automotive Group - Colorado is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership Service Advisor, Customer Service, Service Manager, Advisor, Management, Automotive

  • Service Advisor

    2 weeks ago

    Aurora, United States Asbury Automotive Group Full time

    About Asbury Larry H Miller Automotive Group - Colorado is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership Service Advisor, Customer Service, Service Manager, Advisor, Management, Automotive

  • Service Advisor

    3 weeks ago

    Aurora, United States Love's Travel Stops & Country Stores, Inc. Full time

    Address: 1539 Madison Ave. Aurora, NE, 68818 Benefits: * Paid Time Off * Flexible Scheduling * 401(k) - 100% match up to 5% * Medical/Dental/Vision Insurance after 30-days * Competitive Pay * Career Development * Quarterly Bonus Program * Hiring Immediately Welcome to Love's! Service Advisors drive sales success in our Truck Care facilities through...

  • Service Advisor

    2 weeks ago

    Aurora, United States Love's Travel Stops & Country Stores, Inc. Full time

    Address: 1539 Madison Ave. Aurora, NE, 68818 Benefits: * Paid Time Off * Flexible Scheduling * 401(k) - 100% match up to 5% * Medical/Dental/Vision Insurance after 30-days * Competitive Pay * Career Development * Quarterly Bonus Program * Hiring Immediately Welcome to Love's! Service Advisors drive sales success in our Truck Care facilities through...

  • Service Advisor Stevinson Toyota East

    4 weeks ago

    Aurora, United States Asbury Automotive Group Full time

    About Asbury Stevinson Automotive is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovati Service Advisor, Advisor, Repair, Automotive

  • Service Advisor Stevinson Toyota East

    1 week ago

    Aurora, United States Asbury Automotive Group Full time

    About Asbury Stevinson Automotive is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovati Service Advisor, Advisor, Repair, Automotive