Nurse Account Manager

4 weeks ago

Juneau, United States Remedi SeniorCare Full time

Description Remedi SeniorCare is hiring a Nurse Account Manager We are seeking an outgoing, experienced and highly motivated Nurse Account Manager based in Indianapolis

A rare opportunity to Join our Account Management Team, this position provides the chance to combine your long-term care clinical expertise and customer service skills as a liaison between our customers and pharmacy. Are you tired of being on-call 24/7 and providing routine weekend coverage? If so, you will want to speak with us about this unique opportunity Must be a RN with Long Term Care experience to be considered for this position. What we offer: Flexibility to make your own schedule No working on the weekends Mileage reimbursement Paid Time Off (for full time employees) Comprehensive Medical, Vision, and Dental Insurance Flexible Spending and Health Saving Accounts Life insurance/Long-and Short-term disability 401K plan Pet Insurance and more What you will do: As a Nurse Account Manager

, you will be responsible for customer service activities for a group of client facilities in Illinois, Indiana, West Ohio,

Missouri,

and Kentucky. Responsibilities Build and maintain strong working relationship with the community/facility leadership to establish customer dependency and retention. Schedule and conduct community/facility visits in a consistent manner to monitor and support client needs. Timely notify key pharmacy team, such as the General Manager and/or various department heads when an issue is reported/observed requiring their assistance for resolution. Complete and submit Progress Reports. Inform communities/facilities of new pharmacy procedures, processes, and forms, distributing new materials. Perform routine medication audits per Account Management Best Practice Guidelines. In-service new and transitioning facilities, providing one-to-one instruction to staff nurses. Assist new customers with transition activities, in-servicing, initial cart set-up, emergency supply set-up, etc. Manage complaint investigations and resolution in concert with direct supervisor, consultant pharmacist, and pharmacy operations team members. Assist facilities with the implementation and utilization of our customer portal MyRemedi. Complete Customer Visit Reports, sharing with customer, per Account Management Best Practice Guidelines.

What you will bring

: Registered Nurse with experience in Long-term care Strong leadership skills with the ability to motivate and lead, utilizing problem-solving abilities with a customer service approach. Exceptional organizational skills, able to self-direct activities , prioritize responsibilities, and meet deadlines. High frequency of contact with customers and employees requires excellent verbal and written communication skills, and the ability to interact positively with a professional attitude and demeanor. Ability to travel.

Remedi SeniorCare is one of the nation’s

TOP FIVE

long term care pharmacies. We offer nursing homes and assisted-living facilities everything they need to provide better care to their residents by delivering highly responsive pharmacy solutions.

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