Technical Account Manager
2 weeks ago
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Technical Account Managers work cross-functionally to support Stripe's largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.
What you'll do
Strategically support Stripe's largest and most complex users.
Responsibilities
- Provide a gold standard experience to your assigned accounts' key stakeholders
- Work with the wider Operations team to provide current state, resources and knowledge to enable gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
- Foster long term user relationships that grow loyalty to Stripe and Stripe products
- Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion
- Work closely with Account Management and other user facing teams as part of a larger effort to support users on Stripe
- Lead user facing meetings both in person and through video chat
- Collaborate on the continued design of this support offering
- Create user-facing content for long term solutions
We are looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 5+ years experience in enterprise level client-facing work
- Strong product sense and energized by the challenge of solving difficult user related problems
- Strong written and verbal communication skills
- Ability to lead complex integration conversations in a highly consultative and proactive manner
- Familiarity with APIs and ability to explain API concepts to Stripe's largest and most technical customers
- Familiarity with SQL and comfort building basic queries and modifying more complex ones
- Strong technical troubleshooting skills and experience interfacing with technical teams
- Adept client relationship management skills
- Ability to engage in business-level and technical conversations at multiple levels of the organization
- Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
- Experience practicing in small to medium scale project management
- Strong organizational skills and self-starting mindset
- Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL
- Idea experience in the payments industry
-
Technical Account Manager
3 weeks ago
Chicago, Illinois, United States Braze Full timeAbout the RoleWe are seeking a highly skilled Technical Account Manager to join our team at Braze. As a Technical Account Manager, you will be responsible for owning the ongoing technical relationship with our customers, collaborating closely with the Customer Success and wider account teams.Key ResponsibilitiesDefine the Braze technology strategy for...
-
Technical Accounting Manager
3 weeks ago
Chicago, Illinois, United States TransUnion Full timeAt TransUnion, we are seeking a skilled Technical Accounting Manager to join our team. This role will play a key part in shaping the strategy of the revenue accounting function, navigating new business initiatives, and contributing to the continuous improvement of the accounting function.The ideal candidate will have a strong background in technical...
-
Technical Accounting Manager
2 weeks ago
Chicago, United States SkyWater Search Partners Full timeOur client is a Global FinTech Company looking to hire a Technical Accounting Manager. Highlights: Opportunity to get in on the ground floor at a Global FinTech company. Will build out revenue recognition program and create accounting memos that will become the official interpretations for the company going forward. Growth and leadership...
-
Technical Account Manager
4 weeks ago
Chicago, Illinois, United States Qualtrics Full timeAbout the RoleWe are seeking a highly skilled Technical Account Manager to join our XM Success Team at Qualtrics. As a Technical Account Manager, you will be responsible for providing white-glove support to our largest customers, helping them unlock the most value from our products and services.Key ResponsibilitiesPartner with XM Success Managers and work...
-
Technical Account Manager
4 weeks ago
Chicago, Illinois, United States Qualtrics Full timeAbout QualtricsQualtrics is a leading provider of experience management software, empowering organizations to deliver exceptional frontline experiences, build high-performing teams, and design products people love.Job Title: Technical Account ManagerWe are seeking a highly experienced Technical Account Manager to join our XM Success Team. As a Technical...
-
Technical Accounting Manager
2 weeks ago
Chicago, United States TransUnion Full timeWhat We'll Bring: At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. Come be a part of our team –...
-
Technical Accounting Manager
2 weeks ago
Chicago, United States TransUnion Full timeTransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices What We'll Bring: At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current...
-
Technical Account Manager
4 weeks ago
Chicago, Illinois, United States Solar Edge, LLC Full timeJob DescriptionSolarEdge is seeking a highly motivated and organized Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for supporting top entities in the commercial and industrial PV market, ensuring their overall satisfaction with all aspects of the SEDG sales, installation, and asset management...
-
Technical Account Manager
2 weeks ago
Chicago, United States Stripe Full timeWho we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of...
-
Technical Account Manager
13 hours ago
Chicago, United States Stripe Full timeWho we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of...
-
Technical Accounting Manager
3 weeks ago
Chicago, Illinois, United States Brilliant Staffing Full timeJob Title: Technical Accounting ManagerJob Summary:We are seeking a highly skilled accounting and audit professional to partner with the Controller on complex accounting areas and risk controls. This position offers the opportunity to be part of a dynamic and innovative team, collaborating with treasury, tax, and SEC reporting departments, and working with...
-
Technical Product Manager
4 weeks ago
Chicago, Illinois, United States C4 Technical Services Full timeRole Overview:As a key member of our Talent Analytics team, the Technical Product Owner will serve as the primary technical expert in talent experience and compliance survey systems.You will engage directly with internal clients to assess and address their needs, ensuring the seamless operation, enhancement, and expansion of survey initiatives.This role...
-
Senior Manager Technical Account Management
4 weeks ago
Chicago, Illinois, United States Adobe Full timeUnlock Your Potential as a Technical Account Management Manager at AdobeAt Adobe, we're passionate about empowering people to create beautiful and powerful digital experiences. As a Technical Account Management Manager, you'll play a critical role in leading a team of Technical Account Managers to deliver exceptional customer experiences and value...
-
Technical Sales Account Manager
4 weeks ago
Chicago, Illinois, United States Unreal Gigs Full timeUnlock Your Career PotentialAre you a sales professional looking to take your career to the next level? Do you have a passion for technology and a desire to work with a dynamic and innovative company? We are seeking a highly motivated and experienced Technical Sales Account Manager to join our team at Unreal Gigs.About the RoleThis is an exciting opportunity...
-
Senior Technical Account Manager
4 weeks ago
Chicago, United States Zero Hash Full timeAbout the role The Client Services team at Zero Hash acts as the customer's trusted advisor and partner, building and growing an ongoing healthy relationship with each customer. Team members are responsible for scoping out new opportunities, onboarding new business, managing customer relationships and upsells, customer experience, facilitating daily...
-
Technical Account Manager
3 weeks ago
Chicago, Illinois, United States Qualtrics Full timeAbout the RoleWe are seeking a highly experienced Technical Account Manager to join our XM Success Team in Chicago. As a Technical Account Manager, you will work closely with our largest customers to provide white-glove support and ensure optimal utilization and impact of our platform.Key ResponsibilitiesPartner with XM Success Managers to prioritize and...
-
Technical Account Manager
2 months ago
Chicago, United States Shartega IT, Inc. Full timeJob DescriptionJob DescriptionJob Description:The Technical Account Manager (TAM) is responsible for assessing and aligning technology for our customers. This includes developing and maintaining a deep technical knowledge of the client environment. Further, performing on-site alignment visits and technical alignment assessments are core functions of this...
-
Senior Technical Account Manager
3 weeks ago
Chicago, Illinois, United States Zero Hash Full timeAbout the RoleThe Client Services team at Zero Hash acts as the customer's trusted advisor and partner, building and growing an ongoing healthy relationship with each customer.Team members are responsible for scoping out new opportunities, onboarding new business, managing customer relationships and upsells, customer experience, facilitating daily...
-
Technical Account Manager
3 weeks ago
Chicago, Illinois, United States Unreal Gigs Full timeJob DescriptionUnreal Gigs is seeking a highly skilled Technical Account Manager - Sales to drive business growth and ensure innovative solutions reach the right markets.Key Responsibilities:Develop and maintain strong relationships with clients to drive sales growth and customer satisfaction.Collaborate with cross-functional teams to identify and pursue new...
-
Technical Sales Account Manager
5 months ago
Chicago, United States Unreal Gigs Full timeJob DescriptionWe have a distinct role in the sales of semiconductor inspection and metrology equipment to laboratories nationwide. The ideal candidate will be goal-oriented, adept at meeting forecast targets, uncovering new prospects, and conducting high-level negotiations. Technical Account Managers aid process engineers by introducing sophisticated...