Customer Experience Program Manager- Viva Engage

Customer Experience Program Manager – Viva Engage Get AI-powered advice on this job and more exclusive features. Are you ready to help millions of people feel connected, inspired, and empowered at work? The Viva Engage Customer Experience team is seeking a Customer Experience Program Manager. In this role you’ll be at the center of Microsoft’s mission to transform how organizations build community and culture, all powered by the latest in AI. You’ll join a passionate, customer‑obsessed team that thrives on innovation, collaboration, and making a real impact for customers across the globe. You’ll be the go‑to advisor for our largest and most innovative customers, guiding them through the journey of adopting AI‑powered collaboration. You’ll design and lead programs that help organizations embrace new ways of working, partner with product and engineering to turn feedback into real solutions, and create engaging presentations and demos that inspire change. You’ll build vibrant customer communities, analyze feedback using AI‑powered insights, and represent Viva Engage at industry events. This opportunity will allow you to accelerate your career growth by working at the intersection of AI, enterprise software, and customer success. You’ll develop business acumen and learn how global organizations drive transformation. You'll also have the opportunity to leverage your creative storytelling, change management, and data‑driven decision‑making skills. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Represent Viva Engage for our largest, most innovative customers—guiding them through the journey of adopting AI‑driven collaboration. Design and lead programs that help organizations embrace new ways of working, from launching AI‑powered features to building thriving digital communities. Partner with product, engineering, and research to turn customer dreams (and pain points) into real product improvements. Build and nurture vibrant customer communities, both online and in‑person, where ideas and best practices flow freely. Use data and AI‑powered insights to spot trends, measure impact, and drive continuous improvement. Represent Viva Engage at industry events, executive briefings, and webinars by showing the world what’s next for employee engagement. Embody the Microsoft culture and values. Qualifications Required Qualifications Bachelor’s Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. 3+ years of experience in product management, customer success, or enterprise software adoption. Experience working with large enterprise customers and leading change management initiatives. Preferred Qualifications Familiarity with AI concepts, responsible AI practices, collaboration platforms, and the Microsoft 365 ecosystem is a plus. Experience in creative storytelling and brand‑focused content creation. Compensation & Benefits Customer Experience Program Mgmt IC4 – The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. A different range applies to specific work locations, such as the San Francisco Bay Area and New York City metropolitan area: USD $158,400 - $258,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. #J-18808-Ljbffr