Director, Head of Residential Operations

Our client, a well-established, Washington, DC area-based, vertically integrated investment & development firm, seeks a talented Residential Operations leader to join the organization. For over several decades, this organization has assembled millions of square feet, across a diverse portfolio of assets/projects, and continues to be well‑positioned to invest/drive successful real estate strategic plans throughout commercial real estate market cycles. With a focus on driving residential investment/development activity going forward, this organization continues to create new and exciting career opportunities. Position Overview Reporting to senior management, the head of residential operations will provide strategic leadership over the residential business sector/unit to achieve and maintain excellence across the residential operating portfolio. By integrating the division’s initiatives and programs within the organization’s overall strategic plan, this individual will lead a best‑in‑class process in managing internal & external stakeholder relationships to execute leasing strategies, capital improvement plans, along with operational efficiencies to drive sales, profitability and ultimately tenant/resident satisfaction and retention. Key Responsibilities Oversee the leasing, marketing, and operations of the organization’s residential portfolio. Develop best‑in‑class operational plans, policies, and procedures and provide leadership and direction to ensure the long‑term impact, sustainability, and future growth of the residential division. Set, oversee, and review both quarterly and annual division operating goals to ensure consistency with long‑term company strategic goals. Stay abreast of residential/multifamily market conditions and trends and provide company leadership with informative asset/portfolio performance reports, as necessary, to ensure successful integration of residential strategy. Direct and manage internal team/staff as well as all 3rd party operations partners to meet/exceed asset/portfolio business plans. Collaborate with internal company departments/staff to review and analyze financial statements, operating/capital budgets, and other pertinent analysis to make strategic decisions. Maintain hands‑on oversight of 3rd party property/project operations teams (where necessary). Provide leadership and guidance to property management team/staff to ensure property goals and key performance indicators are met. Review and approve annual operating budgets/forecasts and marketing plans. Interpret, prepare, and convey all operational and financial data to senior leadership team. Ensure that staff have the skills needed to provide high‑quality services to residents and that they also receive regular training and growth opportunities. Provide company senior leadership with innovative insights into new, residential programs and continuous improvement of existing programs to enhance the division’s strategic and competitive advantage. Ensure the highest quality of services are delivered to residents while continually assessing evolving programs to meet changing needs. Proactively travel/visit portfolio assets to examine, discuss, and resolve issues regarding occupancy, marketing, maintenance, curb appeal, accounting, staffing, and/or other issues, as necessary. Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance. Key Qualifications Undergraduate degree. Minimum of 10+ years of residential operations experience within sophisticated, residential management companies and/or diversified commercial real estate investment/development firms. Prior exposure to overseeing the successful execution of lease up and stabilized multifamily assets/projects. Minimum 5 years of proven managerial experience having overseen/led multiple teams/staff and properties. Ability to mentor, train, and develop staff/team members while promoting a positive environment centered around professional growth. Strong financial acumen with the ability to interpret/communicate strategic planning/budgeting reports, data, and metrics with internal/external team/partners. Excellent problem‑solving orientation and the ability to identify and execute strategic solutions. Excellent communication skills, both oral and written, with the ability to interact with a variety of people and experience levels. Very strong project/time management skills – ability to juggle a diverse workload. #J-18808-Ljbffr