Acro Service Corp | Organizational Change Management | boston, ma
22 hours ago
Job Title: Organizational Change Management Analyst/Readiness Liaison
Duration: 12 Months
Hours Per Week: 37.5 hour /week
Location: Boston, MA 02108 (Hybrid)
Pay Rate : $50-53/hr on W2 basis
JOB DESCRIPTION:
• The Organizational Change Management Analysts/Readiness Liaisons are expected to clearly articulate the vision and rationale of the Program to managers and the end-user community, promoting successful understanding and adoption of the new solution and processes across the enterprise. In order to do this successfully, a deep understanding of the new business processes that will be implemented with the new solution and how these differ from current practice must be achieved.
• Promote the adoption of new enterprise functionality supported by the new solution, which may replace existing applications in areas such as federal grants management or vendor management. Provide guidance to agencies migrating to the new solution, assisting them in understanding policy and procedure changes related to improved business processes, and emphasizing the importance of adopting and adhering to these new practices.
• Work with agencies to assess their readiness for go-live by maintaining a checklist of tasks that must be completed, such as user training, security provisioning, successful trial access to the new solution, and the ability to meet system requirements for desktops or other setups needed to use the solution successfully and optimally.
Specific Duties
• Experience working with organizations of size similar to the Commonwealth to assess impacts, identify changes needed, and implement an action plan to move from current ‘as-is’ process to new ‘to-be’ process.
• Participate in the development of a readiness engagement plan that details the tasks necessary to assure successful preparation of agencies and end-users to adopt the new solution; plan includes schedule of engaging with agencies, identify resources and barriers or areas of support.
• Assist in identifying a team of champions who will work with the Readiness Team to prepare their organizations for change. This includes providing support in security provisioning steps and other necessary
tasks.
• Create and administer organizational change assessments to gauge agency impacts and readiness. Utilize the assessment results to inform updates for the project plan and rollout and deployment strategy. Responsible for facilitating change network meetings, including educational sessions with stakeholders and system end[1]users to prepare their transition from existing processes to the new enterprise-wide business processes and financial solution. Track attendance and engagement during these sessions and provide coaching to champions as
needed on change management topics.
Required Skills
• Experience with transformational change initiatives and how to prepare people for technology change.
• Capable of building trusted relationships with front-line leaders and employees at all levels.
• Good business acumen and understanding of organizational issues and challenges.
• Ability to influence others and move toward a common vision or goal.
• Experience working with clients to assess impacts and identify changes needed to move from current “as-is” process to new “to-be” process.
• Excellent business interview skills with the ability to actively listen, analyze and synthesize information.
• Exceptional ability to excel in a fast-paced environment, consistently meeting deadlines while effectively resolving conflicts. Demonstrated experience in using computer-based tools including Visio, MSWord, Excel, Power Point and Outlook.
• Experience using Visio to create as-is process maps based on outputs from interviews or working sessions and overlay as-is process on new to-be process.
• Extensive travel to different state agencies, within the Commonwealth, may be required.
Preferred Skills
Basic understanding of financial business process functions particularly in large public sector organizations. Some functions include:
• Chart of Accounts
• GAAP reporting
• Federal Grants Management
• Project Management
• Asset and Inventory Tracking and Management
• Procurement and Contracting
• Billing and Accounts Receivable
• Data Reporting and Analytics.
Minimum Entrance Requirements
Bachelor’s degree in related field with 3 - 5 years’ experience with change management coordination in a large organization.
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