Director, Commercial Business

Director, Commercial Business The Director, Commercial Business is a senior leader responsible for driving the long-term success of the company’s existing customer base. This individual oversees a team of Project Managers ensuring the team delivers exceptional customer satisfaction, timely project execution, and consistent internal alignment. Beyond day-to-day operations, the Director, Commercial Business is expected to elevate the Commercial team’s strategic thinking, encouraging a shift from reactive account handling to proactive growth management. This role involves full portfolio ownership, reviewing the health of all Commercial accounts to identify key growth drivers, margin risks, and customer retention opportunities. The Director, Commercial Business plays a pivotal role in identifying accounts that are no longer profitable or strategically aligned and is expected to assess the root causes and define recommended next steps in partnership with the executive leadership team. The Director, Commercial Business collaborates closely with the Director, Business Development to manage seamless transitions of newly onboarded accounts from Business Development to Commercial. This includes evaluating the customer profile, a review of projects in house or in the pipeline, and growth potential to assign the appropriate Project Manager for ongoing support. This position is also responsible for cultivating top-to-top relationships with senior leadership within key Commercial accounts to support both customer retention and strategic growth opportunities. This is a highly cross-functional leadership role that combines people management, commercial strategy, and customer insight to grow the business. Responsibilities Lead and manage a team of Project Managers Develop PM training plans as well as outlining career development plans Promote a culture of accountability, proactive communication, and continuous improvement for team growth & morale Bring a strong internal presence ensuring the team operates with structure, clarity, and urgency Strategic Client Oversight & Retention Own client retention strategy and execution across the commercial portfolio In partnership with the CMO, regularly review the customer portfolio to identify growth opportunities and flag risk accounts Collaborate with the CMO to develop and execute specific customer retention plans for at-risk customers Cultivate and maintain top-to-top relationships with senior leadership across key customer accounts Pricing & Forecasting Strategy Collaborate with Finance, BD, and appropriate members of the Executive Leadership team on the Annual Pricing Review Use market insights with strategic planning skills to forecast Cross-Functional Leadership Serve as the Commercial lead in cross-departmental meetings with Operations, Procurement, QA, Finance, and Warehouse/Logistics Process Improvement Identify areas of opportunity for enhancing workflows within the Commercial PM team Qualifications 10+ Years Relevant Experience Ability to work independently & collaborate with others while presenting and rolling up necessary information to appropriate management Be able to take on management of a team, delegating work and cultivating growth potential Outgoing and confident personality Strong attention to detail Excellent analytical skills Excellent problem solving skills, and can easily revise a plan when needed Maintains a high level of personal responsibility and ownership of their work Flexible in terms of job’s demands Possess excellent math & communication skills (both oral & written form) Confident with Excel Physical & Mental Demands Must be able to remain in a stationary position 80% of the time. Must communicate to all other departments and be able to exchange accurate information. Must be comfortable working in a fast-paced, dynamic environment. Able to adapt quickly to changing priorities and evolving business needs. Thrives in an environment that requires multitasking and rapid decision-making. Demonstrated ability to perform effectively under pressure and meet tight deadlines. Some domestic travel may be required. Job Details Seniority level: Director Employment type: Full-time Job function: Business Development and Sales Industries: Consumer Goods #J-18808-Ljbffr