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Appeals Support Specialist (Finance) Choose your next journey with Inspira Financial and join a culture that empowers and where you can innovate. You will be celebrated, you will be challenged, and you can aspire to inspire. You are more than a colleague here; you are part of a COMMUNITY that goes ABOVE and BEYOND professionally and personally to make a difference. We believe in finding the best talent While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA and WV. Remote status and role locations are subject to change. Relocation is not provided. Don't meet every single requirement? Here at Inspira, we believe there is NO "PERFECT" candidate and want to encourage applying even if all the requirements listed aren't met. Our goal is to build an authentic workplace by valuing diversity in our candidates. We work to ensure that our team reflects the diversity of the businesses and clients we serve. We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that champions career development, Inspira is the place for you We look forward to receiving your application Check out a video on our Company Culture Millennium Trust Culture HOW YOU WILL SOAR Receives, researches, and resolves complex issues normally within 24-48 business hours ~ taking into consideration the time of year. Subject Matter Expert in the main areas of the call center environment. Processes claims, premiums, substantiations, card activations, outbound calls, and any issue that needs to be reviewed and resolved. Works directly with plan participants, CSR's, and Account Managers etc. Collaborates with the Claims, AOP, Overpayment, RADS, R&R, FDR Departments etc. regarding claims, account adjustments and CBAS issues. Follows-up with CSR's & their managers on email updates and coaching opportunities. Exhibits an exceptional level of customer service internally and externally with inbound/output calls & with all communications. Assists plan participants with questions regarding Flexible Spending, RRA, & HRA. Makes outbound calls to members and or providers as necessary to resolve member issues. Multi-functionality is a must. Other duties as assigned. #J-18808-Ljbffr
