Member Experience Manager

Member Experience Manager EōS Fitness is bold, upbeat, and motivating. Our Core Purpose is to create loyal, lifelong fans and exercise practitioners. Core Values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, Fight Hard To Win. We are seeking a dynamic Member Experience Manager to support EōS members and guests by delivering best‑in‑class service. You will partner with gym department managers to train, motivate, and develop front‑desk staff while ensuring the facility is clean, friendly, and well‑maintained. As a key leader, you will model our core values and work closely with department managers to support overall gym success. Responsibilities Identify ways to enhance the member experience. Serve as first point of contact for member concerns, ensuring quick resolution of service issues, billing questions, or other concerns. Address member complaints with professionalism, empathy, and a solution‑oriented mindset. Support member retention through developing and executing engagement strategies. Monitor member satisfaction trends and provide actionable insights. Collaborate with gym department managers to respond to member surveys and feedback. Maintain open communication and support online reputation management. Partner with the Operations Manager to lead, train, and coach the front desk team. Ensure facility operations meet cleanliness and safety standards. Embody the Company’s core values in daily interactions. Inspire team to uphold culture and deliver on our core purpose. Qualifications Proven experience in customer service or front‑line leadership, preferably in fitness, hospitality, or service industry. Excellent communication, problem‑solving, and interpersonal skills. Ability to multitask in a fast‑paced, customer‑facing environment. Strong organizational skills and attention to detail. Proficiency with fitness management software, social media platforms, and Microsoft Office Suite. Knowledge of fitness industry operations, membership management, and billing processes. Requirements Must successfully pass background check. Must obtain CPR certification within 30 days of employment. Must attend EōS Ethos and Customer Service Training within 30 days of employment. Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public. Ability to access and operate the Company computer system including preparing documents and entering data. Ability to bend routinely and lift more than 40 lbs. Salary $41,000—$74,000 USD Benefits And Perks Highly energetic and collaborative team. Management team that cares about your professional development. Free membership for you and a plus‑one family member. Discounted Personal Training and merchandise. Employee referral program. Daily Pay offered. Competitive pay plus vacation, holiday, and sick pay. Group health, dental, vision, supplemental life, employee assistance program and pet insurance. 401(k) with company matching. Personal education growth options with Sophia Learning. Equal Opportunity Employer EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability or any other legally protected status. To view more information on our CCPA policy, click HERE. EōS Fitness participates in the government eVerify program. Please review the details of this program by clicking here. Seniority Level Mid-Senior level Employment Type Part-time Job Function Business Development and Sales Industry Wellness and Fitness Services #J-18808-Ljbffr