Stored Value Solutions

3 weeks ago

louisville, United States Stored Value Solutions (SVS) Full time

Stored Value Solutions (SVS), a subsidiary of Corpay, Inc., is a world leader in gift cards whose mission is to increase the value and impact of our clients' gift card programs. We are a pioneer in the industry with 25+ years of experience and originate processing in more than 50 countries and more than 45 currencies. SVS serves more than 25% of the top 250 Global Retailers and 35 of the Top 100 US Retailers.


SVS is focused exclusively on discovering and delivering better ways for retailers and restaurants to maximize revenue from their stored value programs. Our continued investment in people, technology, operations, and new products directly benefits our clients by delivering the latest technology, the highest level of service, and the most effective ways to engage and delight consumers across multiple channels.

We never stop trying to find ways to make stored value more attractive, more fun, more engaging, easier to buy, easier to use, more rewarding to give, and more iron-clad when it comes to preventing fraud. In fact, over the past 5 years, we have invested millions of dollars in new solutions for our clients. Our chief focus in these investments has been in the areas that have the greatest impact on our clients: Our Technology, Our Analytics, Our Fraud Prevention Solutions, and – most importantly – Our People.

The Account Manager is responsible for all aspects of client relationships, ensuring client satisfaction and effective use of SVS products and services.

As an Account Manager, you will:

  • Develop and execute on a client service delivery strategy for assigned clients around needs, contract specifications and cost components.
  • Promote up-sell and cross-sell opportunities, act as lead generator for the Account Executive.
  • Be responsible for understanding and managing contract expiration dates and presenting SVS solutions in advance to retain relationships.
  • Monitor and manage the terms and conditions of a client contract.
  • Conduct regularly scheduled calls, presentations and/or on-site client visits to review business performance including training and education.
  • Proactively communicate service status and act as an escalation point for service issues.
  • Coordinate card production, implementation and reporting activities.
  • Document client interactions, issues and actions per departmental guidelines.
  • Ensure a collaborative and partnered relationship with all internal and external stakeholders.
  • Initiate and sustain extensive communication, coordination, and business acumen across SVS business channels to partner with appropriate departments in the leadership of strategic account initiatives or resolution of client issues.
  • Maintain up-to-date knowledge of SVS’ current product offerings, processes, and strong awareness of industry developments/trends.
  • Be responsible for positively and assertively influencing other SVS groups to rally support for client issues.

We are looking for someone who:

-Has 3+ years Account Management experience or outside related client-facing experience, with Sales experience preferred. An Associate's or Bachelors’ degree is also preferred.

-Is a self-starter with demonstrated outstanding interpersonal skills and thrives on collaboration and teamwork.

-Has strong written and verbal communication skills, including presentation skills.

-Has solid analytical skills, with a strong attention to detail.

-Can handle difficult situations and communicate sensitive information to clients in a positive, constructive way.

-Demonstrates the ability to manage multiple projects in a fun, fast paced environment.

-Can travel for client visits and work outside of normal business hours to support the client.

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