Current jobs related to Service Advisor - Tustin - Tustin Toyota

  • Sales and Service Advisor

    2 weeks ago

    Tustin, United States Big Brand Tire & Service Full time

    Job DescriptionJob DescriptionWe are looking for an experienced Service Advisor for our Foothill Ranch location and offering a guaranteed commission!Sales and Service Advisor: $19-$25 effective rate (Base Pay + Commission + Overtime + Paid Benefits)What is the job?Sales and Service advisors provide exceptional customer service to our guests while...

  • Service Advisor

    1 week ago

    Tustin, California, United States Big Brand Tire Full time

    {"title": "Service Advisor", "content": "Job SummaryWe are seeking a skilled Service Advisor to join our team at Big Brand Tire & Service. As a Service Advisor, you will play a critical role in providing exceptional customer service and recommending products and services to our guests.Key ResponsibilitiesProvide exceptional customer service and build strong...

  • Sales and Service Advisor

    7 days ago

    Tustin, United States Big Brand Tire Full time

    We are looking for an experienced Service Advisor for our Foothill Ranch location and offering a guaranteed commission! Sales and Service Advisor: $19-$25 effective rate (Base Pay + Commission + Overtime + Paid Benefits) What is the job? Sales and Service advisors provide exceptional customer service to our guests while confidentially recommending products...

  • Service Advisor

    1 month ago

    Tustin, United States AutoNation Full time

    AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles,...

  • Service Advisor

    7 days ago

    Tustin, California, United States Tustin Toyota Full time

    {"title": "Service Advisor", "description": "Job SummaryWe are seeking a highly skilled Service Advisor to join our team at Tustin Toyota. As a Service Advisor, you will be the primary point of contact for customers and will be responsible for ensuring that their service and repair needs are met in a timely and professional manner.Key...

  • Service Advisor

    2 weeks ago

    Tustin, California, United States Tustin Chrysler Jeep Dodge Full time

    Job SummaryWe are seeking a highly organized and customer-focused Service Advisor to join our Express Lane team at Tustin Chrysler Jeep Dodge. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring timely and efficient service delivery, and maintaining a high level of customer satisfaction.Key...

  • Sales and Service Representative

    1 week ago

    Tustin, California, United States Big Brand Tire & Service Full time

    Job OverviewBig Brand Tire & Service is seeking a highly skilled and experienced Sales and Service Advisor to join our team. As a Sales and Service Advisor, you will be responsible for providing exceptional customer service, recommending products and services, and driving sales growth.Key ResponsibilitiesProvide exceptional customer service to guests,...

  • Customer Experience Specialist

    2 months ago

    Tustin, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Commercial Risk Client Advisor

    3 weeks ago

    Tustin, California, United States Baldwin Risk Partners Full time

    Baldwin Risk Partners is a distinguished team of skilled risk advisors dedicated to addressing the most significant challenges your organization may encounter. Our knowledgeable consultants conduct thorough evaluations of your business and circumstances to devise innovative, comprehensive, and cost-efficient solutions tailored specifically for you. With over...

  • Licensed Beauty Advisor

    2 weeks ago

    Tustin, United States Sephora Full time

    Job ID: 255411Store Name/Number: CA-Tustin Market Place (1158)Address:2999 El Camino Real, Tustin, CA 92782, United States (US)Hourly/Salaried: Hourly (Non-Exempt)Full Time/Part Time:FlexPosition Type: RegularYour Role at Sephora: As a Licensed Beauty Advisor, you'll guide clients on their beauty journey, creating memorable experiences. If you love beauty,...

  • Commercial Risk Client Advisor

    3 weeks ago

    Tustin, California, United States Baldwin Risk Partners Full time

    Baldwin Risk Partners is a collective of skilled and committed risk management professionals adept at addressing the most significant challenges encountered by your organization. Our knowledgeable consultants conduct thorough evaluations of your business and circumstances to devise innovative, comprehensive, and cost-efficient solutions tailored specifically...

  • Commercial Risk Client Advisor

    3 weeks ago

    Tustin, California, United States Baldwin Risk Partners Full time

    Baldwin Risk Partners is a collective of skilled and committed risk management professionals adept at addressing the most significant challenges encountered by organizations. Our knowledgeable consultants conduct thorough evaluations of your business and circumstances to devise innovative, comprehensive, and cost-efficient solutions tailored specifically to...

  • Automobile Service Technician

    2 weeks ago

    Tustin, California, United States TUSTIN MAZDA Full time

    About the RoleTustin Mazda is seeking an experienced Lube Technician to join our team. As a key member of our service department, you will be responsible for ensuring the highest level of customer satisfaction by providing exceptional service and maintaining a clean and organized work environment.Key ResponsibilitiesPerform routine maintenance and repairs on...

  • Customer Service Representative

    2 weeks ago

    Tustin, California, United States Goodyear Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Sales Advisor. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales growth through effective guest interactions.Key ResponsibilitiesDrive Sales Growth: Help achieve sales targets by...

  • Customer Service Representative

    1 week ago

    Tustin, California, United States Goodyear Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Sales Advisor. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales growth through effective guest interactions.Key ResponsibilitiesDrive Sales Growth: Help achieve sales targets by...

  • Sales and Service Leader

    1 month ago

    Tustin, United States Sephora Full time

    Job ID: 253555Store Name/Number: CA-Tustin Market Place (1158)Address: 2999 El Camino Real, Tustin, CA 92782, United States (US)Hourly/Salaried: Hourly (Non-Exempt)Full Time/Part Time: Full TimePosition Type: RegularYour Role at Sephora: As a Sales and Service Leader, you'll be at the forefront of our mission to provide an exceptional shopping experience for...

  • Commercial Risk Client Service Representative

    3 weeks ago

    Tustin, California, United States Baldwin Risk Partners Full time

    Company Overview:Baldwin Risk Partners is a collective of skilled and passionate risk management professionals dedicated to addressing the most significant challenges your organization faces.Our Expertise:Our knowledgeable advisors conduct thorough evaluations of your business and circumstances to craft innovative, all-encompassing, and economical solutions...

  • Sales and Service Leader

    5 days ago

    Tustin, United States LVMH Full time

    LE POSTE VOTRE PROFIL Sales and Service Leader - Full Time Publie le 15.08.2024 Sephora Retail Rfrence : 253555 Ajouter aux favoris Ouvrir Partager Localisation : Tustin, United States Type de contrat : Permanent Job Postuler LE POSTE VOTRE PROFIL Le poste Sales and Service Leader - Full Time Votre profil Job ID: 253555 Store Name/Number:...

  • Commercial Risk Client Service Expert

    3 weeks ago

    Tustin, California, United States Baldwin Risk Partners Full time

    Company Overview:Baldwin Risk Partners is a collective of skilled and committed risk management professionals, adept at addressing the most significant challenges that organizations encounter.Our Expertise:Our knowledgeable advisors conduct thorough evaluations of your business and circumstances to craft innovative, comprehensive, and cost-efficient...

  • Commercial Risk Client Service Associate

    3 weeks ago

    Tustin, California, United States Baldwin Risk Partners Full time

    Baldwin Risk Partners is a distinguished team of skilled risk consultants dedicated to addressing the most significant challenges faced by organizations. Our seasoned advisors conduct thorough evaluations of your business and circumstances to devise innovative, comprehensive, and cost-efficient solutions tailored specifically to your needs. With over 35...

Service Advisor

4 months ago

Tustin, United States Tustin Toyota Full time
Overview

The Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.

The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. ASE certification a plus. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities

  • Maintain an Excellent CSI (Customer Satisfaction Index) - a MUST
  • Assist customers with any service needs they have for their vehicle.
  • Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems with their vehicle.
  • Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations.
  • Ensures that required documentation is complete and is in compliance with regulations and standards.
  • Complies with and enforces all safety policies and procedures.
  • Attends all staff meetings, trainings, and educational classes as required.
  • Helps educate/train new staff members.
  • Problem solving, reporting research results, attention to detail.
  • Continually learn about product updates, features, accessories to better assist customer needs.
  • Establish personal goals that are consistent with the dealerships standards of productivity, and devise a strategy to meet those goals.
  • Follow all company policies and procedures.
  • Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers and vendors.
  • Product knowledge & safety.
  • Patience and high energy personality, computer literate management.
  • Performs other duties as assigned
Qualifications
  • 4-5 years' Auto Dealership experience.
  • Ability to provide us with Customer Satisfaction Index (CSI) scores from previous employers.
  • Import or Luxury Line Automotive experience a PLUS
  • Broad scope of automotive mechanical/electrical knowledge.
  • ADP/CDK computer programs experience a PLUS
  • Pleasant/friendly demeanor and an outgoing personality.
  • Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress.
  • Excellent interpersonal skills to interact professionally with customers, vendors, and staff.
  • Unrestricted driver's license and clean driving record.
  • Able to drive both automatic and standard-transmission vehicles.
  • Basic computer and internet skills.
  • Product knowledge a PLUS
  • Willingness to learn.
  • A desire to work in a commission, performance based environment.
  • Ability to multi-task and follow tasks as assigned.
  • Professional appearance and work ethic.
  • Self-Starter and Self-Motivator.
  • Ability to work well in a process driven environment.
  • Bilingual a PLUS