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Customer Service Advisor

4 months ago

Tustin, United States Bedrosians Tile & Stone Full time
Job DescriptionJob DescriptionDo you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.Compensation:

21 - 23 hourly

Responsibilities:
  • Respond to customer inquiries, product and service questions, and customer complaints
  • Maintain customer accounts and update with new account information as needed
  • Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
  • Regularly meet with sales lead to receive the newest service and product knowledge
  • Communicate frequent customer suggestions to the team to troubleshoot
Qualifications:
  • Previous work in a customer-facing position
  • Display strong communication skills, active listening skills, and personal skills
  • High school diploma, G.E.D. or equivalent
About Company

Bedrosians is a California-based company with 40+ locations. The company was started in 1948 (over 70 years old) and continues to thrive and grow. We are one of the largest tile, stone, and slab distributors in the United States.

We believe in and strive to provide the highest possible level of service, the best technical and design assistance available, excellent product quality, and competitive pricing.

We are a company that believes in high-design products at a competitive price. We source high-quality products from all over the world and stock our products. We serve a number of customer segments including homeowners, customer home builders, production home builders, designers, architects, commercial developers, retail showrooms, etc.