General Manager

We're looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let's see if we're a fit. We hope so.

The General Manager of the Luminary Hotel in Fort Myers, Florida, serves as the operational leader, overseeing guest and employee satisfaction, financial performance, sales, and revenue generation. This role is responsible for delivering a solid return on investment for both the management company and property ownership. The General Manager ensures the effective execution of the Autograph brand's service strategy and initiatives, aiming to exceed guest expectations, drive profitability, and increase market share. They hold departmental teams accountable for strategy execution while also supporting their professional growth. Additionally, the General Manager actively engages with the local community in Fort Myers, fostering strong relationships with local officials, businesses, and customers, while upholding the values of Mainsail and the Autograph Collection brand in all leadership actions.

Business Strategy Development
At the Luminary Hotel in Fort Myers, Florida, the General Manager stays informed on industry trends, while carefully assessing the strengths and weaknesses of local competition. This includes exploring new business opportunities and developing detailed business plans aimed at maximizing customer satisfaction, profitability, and market share for the property. These plans are designed to align with Mainsail's overarching brand strategies. The General Manager ensures that the corporate strategic plan is effectively translated into actionable goals and objectives for the Luminary Hotel to execute seamlessly.

Business Strategy Execution

The General Manager implements and drives business plans designed to enhance customer satisfaction, increase profitability, and grow market share at the Luminary Hotel. This includes ensuring that the hotel's business plans, and its employees are fully aligned with the broader Mainsail and Autograph Collection brand strategies. Departmental teams are held accountable for the successful delivery of these plans, with regular evaluations of performance to inform future improvements. The General Manager encourages innovation by experimenting with new ideas and taking calculated risks to elevate guest satisfaction and profitability, all while ensuring that actions positively impact the hotel's overall performance and success.

Talent Management and Organizational Capacity
The General Manager of the Luminary Hotel cultivates a high-performing and cohesive management team that continually strives for excellence. Through coaching, specific feedback, and accountability, the General Manager helps department leaders drive results and improve across the hotel. They create tailored development plans for direct reports, focusing on individual strengths, growth needs, and career aspirations. Additionally, the General Manager ensures that all department managers are doing the same for their teams, identifying the necessary resources to strengthen the property's workforce. Succession planning is a key focus, as the General Manager actively supports staffing processes and works to ensure that the hotel has a strong team prepared for future roles.

Brand Champion
As a passionate advocate for both the Mainsail and Autograph Collection brands, the General Manager ensures that the Luminary Hotel's guest experience consistently reflects these values. Clear and consistent communication about property and brand goals is shared with the leadership team, employees, and owners. They champion change and inspire the team to achieve operational excellence, ensuring that all leadership actions are aligned with the core values of Mainsail and Autograph Collection.

Business Information Analysis
The General Manager at the Luminary Hotel regularly reviews and analyzes key business data such as market share, financial performance, inventory, employee engagement, and customer satisfaction. By closely monitoring this information, they proactively address changing market conditions, ensure the hotel operates within budgetary guidelines, and consistently meets profit margin goals. Business insights are used to identify successful products and services, as well as areas for improvement. These insights are integrated into the hotel's business plans to drive continued success and growth.

Essential Functions

• Always ensure adherence to Mainsail Lodging & Development's Core Values.
• Drive the guest experience by ensuring consistent delivery of exceptional service standards, anticipating guest needs, and implementing improvements based on feedback to exceed expectations.
• Foster a culture of accountability by setting clear expectations for all team members, regularly evaluating performance, and providing ongoing training and support to ensure continuous improvement.
• Build a strong, lead by example with honesty and transparency, fostering open communication, and promoting a team-oriented environment where associates feel valued, respected, and empowered.
• Drive the hotel's performance by increasing revenue, controlling costs, and providing a return on investment for the owners and investors.
• Conduct regular briefings and meetings with department heads to ensure smooth operations.
• Oversee strict compliance with hotel operating controls, SOPs, Marriott brand standards, policies, procedures, and service guidelines.
• Lead key property initiatives, including capital projects, customer service enhancement, and facility refurbishments.
• Manage guest complaints and supervise the service recovery process.
• Prepare, present, and ensure the achievement of the hotel's annual Operating Budget, Marketing & Sales Plan, and Capital Budget.
• Oversee ongoing profitability, ensuring revenue and guest satisfaction targets are consistently met and exceeded.
• Make decisions that are always in the best interest of the hotel and management.
• Set and drive the hotel's short- and long-term strategic goals in alignment with budget goals.
• Develop improvement strategies and implement cost-saving initiatives.
• Maintain a strong understanding of P&L statements and make data-driven decisions to implement impactful strategies and provide monthly financial reporting to owners and stakeholders.
• Monitor daily hotel business reports, adjusting operations as needed based on findings.
• Ensure monthly financial forecasts for Rooms, Food & Beverage, Admin & General Departments are accurate and on track.
• Maximize revenue and room yield through innovative sales practices and yield management programs.
• Prepare and manage budgets, including revenue and costs, for the owners.
• Assist with the procurement of operating supplies and equipment and manage contracts with third-party vendors for essential services.
• Act as the final decision-maker in hiring key leadership roles.
• Lead and develop the Hotel Executive Team, ensuring career progression and development opportunities.
• Provide effective leadership, mentorship, and support to all hotel team members.
• Respond to audits to ensure continuous improvement and adherence to standards through both internal and external audits.
• Assist in corporate client handling and support new client acquisition efforts with the sales team as needed.
• Ensure compliance with all relevant legal regulations, including occupational health and safety, fire codes, and other applicable laws.
• Actively engage with local community and government groups, such as the Fort Myers Tourist Development Council, River District Alliance, and Fort Myers Downtown Property Owners Association.

Qualification Standards

Education & Experience

• A 4-year bachelor's degree is required.
• Prior experience as a General Manager is strongly preferred.
• A minimum of 10 years of leadership experience in hospitality, particularly in Rooms and F&B, is highly preferred.
• Strong customer service skills are essential.
• Excellent communication skills, both verbal and written, are a must.
• Ability to present information clearly to both individuals and groups.
• Must possess the ability to understand and interpret financial data, hotel operations, forecasting, and balance sheet management.
• Proficient in Microsoft Office Suite; familiarity with Marriott systems is a plus.

Physical Demands

• Ability to sit or stand for extended periods.
• Ability to communicate clearly and effectively.
• Corrected vision within normal range.
• Capability to drive or transport oneself and others.
• Occasional travel is required for meetings.
• Flexibility to work long hours as needed.

Mental Demands

• Make sound, quick decisions in a fast-paced environment.
• Manage multiple tasks simultaneously, meeting deadlines while maintaining quality.
• Ability to work independently, take direction, and provide guidance to others.
• Effectively manage diverse personalities within the hotel, office, and local community.
• Maintain a high degree of confidentiality.
• Skillfully handle guest concerns by anticipating, preventing, identifying, and resolving issues.
• Capable of assimilating complex information and adjusting strategies to meet business needs.
• Active listener, able to understand and address concerns raised by staff and guests.
• Ability to work effectively in high-pressure and stressful situations.
• Demonstrate resilience and problem-solving abilities in challenging workplace scenarios.

NOTICE: The hotel business functions seven days a week, 24 hours a day. All employees must realize this fact and always be aware that it may be necessary to move employees from their accustomed shift as business demands. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times.

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
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