Senior Manager

Senior Manager - HR Transformation & Insights at Genesys.Genesys empowers organizations to create the best customer and employee experiences. The AI-Powered Experience Orchestration platform accelerates growth by delivering personalized experiences at scale.The People Operations Insights and Transformation Analytics Expert leads strategy, design, and delivery of HR analytics and performance measurements across the global People Operations organization.Key ResponsibilitiesStrategic Measurement and KPI FrameworkDevelop and maintain a global performance measurement strategy aligned with HR transformation priorities.Define and implement key performance indicators for operational efficiency, service delivery, digital adoption, and employee experience.Partner with senior HR and business leaders to establish data baselines, benchmarks, and success metrics.Ensure alignment between HR data strategies and enterprise performance frameworks.Data Analysis and Insight GenerationLead collection, analysis, and interpretation of data across HR operations, shared services, and transformation projects.Translate data into meaningful insights and narratives that influence strategic decisions.Use advanced analytics and visualization tools to identify patterns, trends, and opportunities.Partner with HRIS, HRSS, and HRPMO teams to ensure high data quality, consistency, integrity across systems.Reporting, Dashboards, and StorytellingDesign and oversee executive-level dashboards and reports that provide clear operational performance, transformation progress, and business impact.Build data storytelling frameworks that connect HR performance to business outcomes such as efficiency, productivity, and employee engagement.Present findings and recommendations to HR leadership and executive stakeholders in a compelling format.Continuously improve the reporting ecosystem by incorporating automation, predictive analytics, and AI-driven visualization.Operational Optimization and Decision SupportUse insights and data models to identify process inefficiencies, gaps, and opportunities for standardization or automation.Prioritize improvements based on business value and impact.Provide recommendations and business cases to support investment decisions in HR technology, process redesign, or service delivery enhancements.Collaboration and Capability BuildingFoster a data-driven mindset across People Operations by providing tools, training, and consultation to HR leaders and process owners.Partner with Finance, IT, and Analytics Centers of Excellence to align methodologies and share best practices.Ensure HR data strategies are compliant with privacy, governance, and ethical AI standards.Continuous Improvement and InnovationContinuously evaluate the effectiveness of performance metrics and evolve frameworks.Monitor emerging trends in HR analytics, digital transformation measurement, and data storytelling to keep Genesys at the forefront.Champion experimentation and learning through pilot analytics projects and innovation sprints.Qualifications10+ years of progressive experience in HR analytics, business intelligence, or operations strategy within a global organization.Expertise in designing and implementing performance measurement frameworks and KPI dashboards.Strong proficiency with data visualization and analytics tools.Ability to interpret complex data and translate insights into actionable recommendations for senior leadership.Expertise in process improvement methodologies such as Lean, Six Sigma, or Design Thinking.Strong collaboration and communication skills, with the ability to influence at all levels of the organization.Preferred SkillsExperience leading analytics initiatives in large-scale HR transformation programs.Familiarity with AI and predictive analytics models in HR.Process improvement methodology certification.CompensationBase salary range: $123,300.00 - $228,900.00. Actual salaries vary by experience, qualifications, skills, and location. Potential commission or performance-based bonus opportunities may apply.BenefitsMedical, Dental, and Vision Insurance.Telehealth coverage.Flexible work schedules and work-from-home opportunities.Development and career growth opportunities.Open Time Off plus 10 paid holidays.401(k) matching program.Adoption Assistance.Fertility treatments.About GenesysGenesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. The platform connects people, systems, data, and AI across the enterprise, driving customer loyalty, growth, and retention while enhancing operational efficiency and teamwork.Reasonable AccommodationsIf you require a reasonable accommodation to complete any part of the application process, please contact reasonable.accommodations@genesys.com.Equal Opportunity EmployerGenesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, or other protected characteristics. #J-18808-Ljbffr