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Call Center Representative

2 months ago

Broomfield, United States Elevations Credit Union Full time
When joining Elevations, you can expect to work for a company with:
  • A leadership team that strives to make this the best place you've ever worked
  • A focus on supporting our employees' mental, physical, and financial well-being
  • A commitment to diversity, equity, and inclusion recognized by the Denver Business Journal and Colorado Association of Realtors
  • A highly engaged workforce devoted to innovation, continuous improvement, and collaboration
  • A reputation for excellence, as evidenced by being a two-time recipient of the Malcolm Baldrige National Quality Award
  • A passion for consistently providing amazing experiences and creating raving fans
If you join our team, here are some of the perks you can expect:
  • A competitive total rewards package with 4 weeks paid time off for full-time employees, work anniversary paid time off, paid volunteer time off, and 12 paid holidays
  • Comprehensive medical, dental, and vision plans with employer contributions to supercharge your Health Savings Account
  • Up to a 4% match on 401(k) contributions
  • Up to twelve weeks of fully paid parental leave
  • An extensive Employee Assistance Program that provides personalized care options for your whole household
  • Ample opportunity to learn, develop and grow with access to LinkedIn Learning, career and leadership development programs, job shadowing, a mentor program, and tuition reimbursement up to $5,250/year
Location:

Broomfield, CO - Elevations Basecamp

We value human relationships and are a face-to-face culture, but allow for remote work as long as our employees are onsite the majority of the time.

Summary/Objective:

Our members rely upon the Member Solutions Guide (MSG) to be their trusted go-to source for help with any account maintenance, transactions, products or online assistance. The successful candidate will continually demonstrate a superior approach to service as they engage members over the phone, providing the highest level of member-service in order to create raving fans through delivering amazing experiences-every member, every time.
Essential Functions include:
  • Exhibits passion for Elevations Credit Union (ECU) and demonstrates Elevations' core values, Integrity, Respect, Passion, Creativity, and Excellence.
  • Engages members using the Elevations Way model; with care, professionalism, and the highest level of service to explore relevant solutions to members and refer to internal partners as identified.
  • Demonstrates operational excellence through adherence with established policies, procedures and processes.
  • Delivers member service by handling transactions, account maintenance needs, providing information on products, processes, and online assistance.
  • Proactively shares information and insights about a member's situation to increase their understanding and confidence in Elevations Credit Union.
  • Works extensively with personal member information which must be handled with sensitivity and confidentiality.
  • Adheres to all Federal and State laws and regulations governing applicable to the Credit Union, including the Bank Secrecy Act.
Reports to:

Contact Center Manager
Manages:

This role does not have supervisory responsibility.
Required Education and Experience:
  • Experience in a fast paced, customer focused environment
  • Minimum six months customer service, sales, or banking experience.
  • High School Diploma or equivalent GED
Preferred Education and Experience:
  • Bilingual English/Spanish speaking highly preferred - includes $150/month bilingual bonus after passing aptitude assessment
Work Environment:

Elevations uses multi-factor authentication to keep our data safe. As such, a personal smart phone is a requirement for employment with us. This job operates in an office setting and routinely uses standard office equipment.
Physical Requirements:

Sitting frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10 lbs of force occasionally to lift, carry, push, pull, or move objects.
Position Type/Expected Hours of Work:

Full time / 40 hours per week

M-F 9:00-6:00 & every 3rd Saturday 8:00am-1:00pm
Classification:

Non-Exempt
Compensation:

The base pay of the budgeted range is $19.71 per hour + annual bonus.

Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

Anticipated Application Window:

This role is anticipated to close within 25 days from the date of posting. However, if the position has not been filled, Elevations may keep the application period open longer.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About Us: Elevations Credit Union is a member-owned not-for-profit financial institution serving Colorado's Front Range. Founded in 1952, we've grown from 12 members and less than $100 in assets to an institution with 15 branches and more than 170,000 members that manages over $3 billion in assets and is the No. 1 credit union mortgage lender in Colorado. At Elevations, we've made a commitment to move away from a product-centered business model and focus instead on creating consumer solutions. Our objective is to provide our members, as well as the entire community, with unbiased consumer information.

EEO Statement: The Credit Union is committed to fostering and maintaining a positive and inclusive work environment.
The Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, age forty and over, color, disability, gender identity, genetic information, military or veteran status, national origin, religion, sex, sexual orientation, or any other applicable status protected by state or law.

Candidates for certain positions may be required to submit to a credit history report in determining qualification for employment with Elevations Credit Union. If the position you are applying for requires a credit history report, any information received in such a report will not be the sole factor in making an employment decision. A history of personal financial irresponsibility may be reason for disqualification insofar as it relates to your potential job duties. Elevations Credit Union is aware that occasionally there are extenuating circumstances that may affect an individual's credit history. We comply with the Fair Credit Reporting Act and the Colorado Employment Opportunity Act.

ELEVATIONS CREDIT UNION'S COMMITMENT TO PRIVACY

Your privacy is important to us. When you use this Careers site to apply for a job at Elevations Credit Union ("we" and "us"), we collect your personal information. Examples of personal information collected on the Careers site include your name, contact details, and information you provide for purposes of job applications. We do not sell your personal information to a third party. We may share your information with a third party who is performing a service for us related to job applicants. If you have any questions about this privacy statement, please contact us.

Applicants have rights under Federal Employment Laws

Family and Medical Leave Act (FMLA)

Know Your Rights Poster

Employee Polygraph Protection Act (EPPA)