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2 months ago

Raleigh, United States Merz North America Full time

The Senior Global Salesforce Business Analyst role offers an exciting opportunity to contribute to and help drive business and process improvements. Using critical thinking, they will approach each project pragmatically with a drive to solve problems with consistent clear communication cross functionally. As a key contributor to the team’s success, this role will be integral in identifying process and technological improvements and efficiencies, and then helping with the implementation of these. If you are a motivated individual with a passion for innovation and efficiency, we invite you to apply.

Responsibilities
  • Trusted Partner:
    • Develop and maintain cross functional business relationships to ensure system and process needs are being addressed and maintained. Candidate must be a people person, engaging and outgoing.
  • Collaboration:
    • Collaborate with cross functional global teams sharing best practices for process improvements.
  • Process Improvements:
    • Evaluate existing business processes identifying areas for improvement and recommending process enhancements and automation opportunities.
  • Requirement Gathering and Analysis:
    • Work with stakeholders to gather and document business requirements and goals and work with the solution architect to translate them into Salesforce solutions.
  • Requirement Documentation:
    • Convert Salesforce solutions into detailed Epics and User Stories within Jira for clear and actionable development tasks.
  • Quality Assurance:
    • Assist in quality assurance and contribute to the testing and debugging of solutions as needed.
  • User Documentation:
    • Create user guides / help documents for owned assets.
  • Meeting Participation:
    • Participate in technical team meetings and provide updates to the team as needed.
Technical & Functional Skills:
  • Previous experience working cross-functionally with technical and non-technical resources
  • Excellent communication skills, both verbal and written, and the ability to translate technical subject matter to non-technical audiences
  • Proficiency in Confluence and Jira
  • Ability to perform basic Salesforce administrative / configuration tasks
  • Excellent problem-solving abilities and attention to detail
  • Ability to analyze complex business requirements and translate them into technical solutions
  • Ability to effectively collaborate with diverse teams and stakeholders
Minimum Qualifications:
  • Bachelor’s Degree (Computer Science, Software Engineering, MIS )
  • 5 - 7 years' experience in a Salesforce Business Analyst or Consulting role
  • Salesforce Sales Cloud & Service Cloud Consultant Certifications
  • Salesforce Business Analyst Certification, or commitment to obtain in 3 months from start date
  • Salesforce Marketing Cloud Certification, or commitment to obtain within 6 months from start date
Preferred Qualifications:
  • Basic understanding of Salesforce and how integrations work at a high level
  • Experience with Lucid Chart, Vizio or other software
  • Experience with agile development tools such as Copado, JIRA
  • Experience with Life Sciences Industry
  • Certified Agile Business Analyst

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)