Account Manager, APAC Region

Account Manager, APAC Region We are seeking a highly motivated and globally‑minded Account Manager to join our growing team and manage our strategic client portfolio across the Asia‑Pacific (APAC) region. This role is a unique opportunity to own a critical, high‑growth territory while working fully remotely. The ideal candidate thrives in an asynchronous, remote work environment and is prepared to shift their core working hours to ensure essential daily overlap with our APAC clientele. Responsibilities Growth & Revenue Generation: Drive significant revenue growth within your assigned Commercial portfolio by consistently exceeding monthly Net Dollar Retention (NDR) targets through strategic account management and proactive identification of expansion opportunities. Customer Success & Retention: Partner closely with our Customer Success team to ensure exceptional customer adoption, proactively address their needs, and collaboratively identify opportunities for growth within their organizations. Minimize customer churn and maximize retention by consistently delivering value, building strong relationships, and acting as a trusted advisor to your clients. Conduct regular account health reviews with customers, clearly communicating the value they are receiving and outlining strategies for continued partnership and growth. Strategic Account Management: Develop a deep understanding of your clients' businesses, challenges, and goals to uncover opportunities for our solution to drive their success and foster long‑term strategic partnerships. Collaborate effectively with cross‑functional teams (Customer Success, Legal, Accounting, Product, etc.) to ensure seamless customer experiences and address any client needs efficiently. Forecasting & Pipeline Management: Provide accurate and timely weekly revenue forecasts to leadership, contributing to predictable business outcomes. Maintain meticulous CRM hygiene by consistently updating opportunities and account information to ensure data accuracy and facilitate effective sales management. Product Advocacy & Feedback: Serve as a passionate advocate for PandaDoc, confidently demonstrating the product's value and articulating its benefits to our Commercial customers. Act as a key conduit for customer feedback, effectively communicating feature requests and product insights to our Product team and facilitating necessary meetings. Continuous Learning: Participate in ongoing enablement and company‑provided training to enhance your product knowledge, sales skills, and industry expertise. Key Requirements This person must be willing to work shifted hours to provide 6 hours of daily overlap with key clients in the APAC region, primarily based in Australia and New Zealand. PandaDoc has an incredible remote workforce that has the tools, processes, and leadership buy‑in to support time‑zone differences and asynchronous communication. About You Highly competitive and driven to achieve individual and team goals, with a strong desire to succeed in a fast‑paced environment. Analytical and data‑driven, with a passion for leveraging insights to identify opportunities and strategically prospect within your assigned accounts. Demonstrates adaptability and a growth mindset, embracing new processes and contributing to innovative solutions. Self‑motivated, directed, adaptable, gritty, driven, and resourceful. A strong appetite for continuous learning, with a genuine passion for understanding our product and delivering exceptional customer experiences. Experience conducting effective in‑person and virtual meetings with clients. Excellent written and verbal communication skills, with the ability to articulate value propositions clearly and confidently. Ability to work independently while also collaborating effectively with diverse teams across different office locations. Quick learner with strong organizational skills and the ability to effectively manage multiple priorities simultaneously. It Would Be Awesome if You Had 4+ years of proven success in a quota‑carrying Account Manager or Account Executive role, ideally within the SaaS industry. Strong computer skills, previous experience with Gong, Slack, Salesforce, SalesLoft and/or PandaDoc. Proven ability to accurately forecast revenue and contribute to reliable business projections. A consistent track record of exceeding sales targets and achieving measurable results. Familiarity with the Commercial market and the unique challenges and opportunities within this segment. Compensation The annual OTE is up to $124,000. The annual sales commission is uncapped in accordance with the relevant plan documents. Company Overview PandaDoc empowers more than 60,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all‑in‑one document workflow automation platform that helps fast‑scaling teams accelerate the ability to create, manage, and sign digital documents—including proposals, quotes, contracts, and more. Company Culture We’re known for our work‑life balance, kind co‑workers, and creative virtual team‑bonding events. Although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team. We retain our talent by upholding our values of integrity & transparency and selling a product that changes the lives of our customers. Benefits An honest, open culture that emphasizes feedback and promotes professional and personal development. An opportunity to work with a global team, distributed worldwide. 6 self‑care days per year. Opportunity to participate in SPIF (sales contests) monthly. Incredible promotion opportunities. And much more PandaDoc is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law. Application Deadline: 01/30/2026. #J-18808-Ljbffr