Administrative Assistant
18 hours ago
At Splash, we're building the first national brand in pools. We're looking for a detail-oriented Administrative Assistant to be the backbone of our San Diego operations, ensuring smooth daily operations and excellent customer service while managing critical financial processes. This is an onsite role.
What we're looking for:
We are seeking an organized and efficient Administrative Assistant to oversee our administrative operations in San Diego. This role requires exceptional attention to detail, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment. You'll be responsible for ensuring our office runs smoothly while handling crucial customer service and financial duties.
What you'll be responsible for:
Customer Support
Serve as the primary point of contact for customer inquiries via phone and email
Manage customer communication with professionalism and efficiency
Track and resolve customer issues in a timely manner
Maintain customer records and documentation
Work to improve customer satisfaction and response times
Billing and Accounts Receivable
Process all billing and invoicing for our customer base
Manage accounts receivable, including following up on overdue payments
Reconcile daily transactions and maintain accurate financial records
Identify and resolve billing discrepancies
Payroll Administration
Process bi-weekly payroll for our team of service technicians and staff
Coordinate with our payroll provider to ensure accurate and timely payments
Handle payroll-related inquiries from employees
General Office Management
Support the management team with administrative tasks as needed
Help develop and implement office policies and procedures
Coordinate with vendors and suppliers
Requirements
Minimum of 3 years of experience in a similar administrative role
Strong experience with customer service and professional communication
Exceptional organizational and time management skills
Strong attention to detail and problem-solving abilities
Experience in the service industry is a plus
Benefits
$25-$30 an hour DOE
Paid time off and holidays
Professional development opportunities
Opportunity to join a growing company and help shape its future
If you're an organized, detail-oriented professional who thrives in a fast-paced environment and wants to be part of building something special, we'd love to hear from you. Please send us your resume and a brief note telling us about your relevant experience managing office operations and handling customer service.
Let's do some incredible work together.
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