Current jobs related to Customer Service Representative I - Newton - Thorlabs

  • Customer Service Representative

    1 week ago

    Newton, United States TeleSearch Staffing Solutions Full time

    Job Title: Customer Service Representative Location: TeleSearch Staffing Solutions Job Description: **Job Summary:** We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at TeleSearch Staffing Solutions. As a Customer Service Representative, you will be responsible for providing exceptional customer...

  • Customer Service Representative

    2 weeks ago

    Newton, New Jersey, United States Domino's Franchise Full time

    **Job Description****About Us**Domino's Franchise is one of the largest and most successful companies in the tristate area. We pride ourselves on being a people-first organization, where our team members are valued and empowered to grow and succeed.**Job Summary**We are seeking a highly motivated and flexible Customer Service Representative to join our team....

  • Customer Service Representative

    2 days ago

    Newton, New Hampshire, United States Haffner's Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Haffner's, a leading wholesale fuel distributor in New England.Job SummaryThis role is responsible for providing exceptional customer service to Haffner's customers, ensuring timely issue...

  • Customer Service Representative

    5 days ago

    Newton, United States Titan Ventures Full time

    About UsElevate Outdoor Collective is a leading provider of outdoor and winter sports products, bringing together twelve well-known brands under one umbrella. Our mission is to deliver sustainable, innovative, and high-quality products that are fun to use.Our team of development engineers, talented athletes, and outdoor enthusiasts work together to achieve...

  • Customer Service Representative

    4 weeks ago

    Newton, United States TeleSearch Staffing Solutions Full time $18 - $19

    Job Title: Customer Service RepresentativeLocation: Branchville, NJJob Description:Assist customersTaking inbound phone callsData entryRequirements:MS OfficeComputer SkillsCustomer Service ExperienceHours: 11am-7pmPay: $18-$19

  • Customer Service Representative

    2 weeks ago

    Newton, Iowa, United States Randstad Full time

    Customer Service Representative OpportunityWe are seeking a motivated and empathetic individual to join our team as a Customer Service Representative. In this role, you will be responsible for assisting patients with their durable medical equipment, answering questions on how to use equipment, and troubleshooting issues.Key Responsibilities:Assist patients...

  • Customer Service Representative

    25 minutes ago

    Newton, Kansas, United States Pizza Hut Full time

    About Pizza HutPizza Hut is a dynamic and innovative company that offers a fun and flexible work environment. As a Pizza Hut team member, you'll have the opportunity to make a difference in the lives of our customers and develop valuable skills that will last a lifetime.Job SummaryWe're seeking a Customer Service Representative to join our team. As a...

  • Customer Service Representative

    4 weeks ago

    Newton, United States TeleSearch Staffing Solutions Full time $17 - $18

    Job Title: Customer Service RepresentativeLocation: Branchville, NJJob Description: Help answer the phones and take payment. High volume call center environment. Requirements: Previous call center/ customer service experienceMS OfficeAbility to work in a fast-paced environment Hours: Full-time temp Monday-Friday 8am-4:30pmPay: $17 - $18

  • Customer Service Representative

    1 week ago

    Newton, United States TEKsystems Full time

    About the Role:We are seeking a skilled Customer Service Representative to join our team at TEKsystems. As a Customer Service Representative, you will be responsible for providing exceptional service to our patients, answering inbound calls, and making outbound calls to ensure successful service delivery.Key Responsibilities:Learn and understand the entire...

  • Customer Service Representative

    4 days ago

    Newton, United States TEKsystems Full time

    TEKsystems is seeking skilled Customer Service Representatives to support our patients in Newton, IA.About the Role:We are looking for individuals who can provide exceptional customer service and support to our patients. As a Customer Service Representative, you will be responsible for answering inbound calls, making outbound calls, and ensuring that our...

  • Customer Service Representative

    3 weeks ago

    Newton, Iowa, United States Randstad Full time

    Job SummaryWe are seeking a highly motivated and empathetic Customer Service Representative to join our team at Randstad. As a key member of our organization, you will be responsible for providing exceptional customer service to patients and clients, ensuring their needs are met and exceeded.Key Responsibilities:Assist patients with their durable medical...

  • Customer Service Representative

    2 weeks ago

    Newton, United States Mitsubishi Chemical Full time

    About the RoleWe are seeking a highly organized and professional Customer Service Representative to join our Commercial Team. As part of this team, you will be responsible for processing sales orders, managing invoicing, and general administration. You will also support the sales team with weekly and monthly reporting activities.Key ResponsibilitiesProcess...

  • Customer Service Representative

    3 days ago

    Newton, United States Mitsubishi Chemical Full time

    About the RoleWe are seeking a highly organized and professional Customer Service Representative to join our Commercial Team. As a key member of the team, you will be responsible for processing sales orders, managing invoicing, and general administration. You will also support the sales team with weekly and monthly reporting activities.Key...

  • Customer Service Representative, Marketing

    2 months ago

    Newton, United States Thorlabs Full time

    **Job Location** **Date** ****Customer Service Representative**** ****Department:** Marketing & Customer Service** ****Job Location:** Newton, NJ** Imagine being the second leg of a baton race, eagerly awaiting the handoff of the baton and the sprint to the next runner. As a Customer Service Representative (CSR) at Thorlabs, you are an integral part of our...

  • Customer Service Representative

    2 weeks ago

    Newton, United States Qood Full time

    Job Summary:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Qood. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Provide...

  • Customer Service Representative

    2 weeks ago

    Newton, United States Titan Ventures Full time

    About Titan VenturesWe are a dynamic and innovative company that brings together twelve well-known outdoor and winter sports brands with a focus on skiing, snowboarding, and outdoor activities.Our MissionWe are committed to producing sustainable, groundbreaking, and high-quality products that are fun. Our team of development engineers, talented athletes, and...

  • Customer Service Representative

    1 week ago

    Newton, United States QuickChek Corp Full time

    About the RoleWe are seeking a friendly and energetic individual to join our QuickChek team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, preparing and serving fresh food and beverages, and maintaining a clean and safe work environment.ResponsibilitiesProvide exceptional...

  • Customer Service Representative

    6 hours ago

    Newton, Iowa, United States TEKsystems Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to join our team at TEKsystems. As a key member of our front-end process, you will play a vital role in ensuring successful service for our patients.Key Responsibilities:Answer inbound calls and make outbound calls to patients and healthcare providers.Obtain, analyze, and verify the...

  • Customer Service Representative

    1 week ago

    Newton, United States Spindrift Full time

    Customer Operations CoordinatorJob Summary: We are seeking a highly organized and detail-oriented Customer Operations Coordinator to join our team at Spindrift. This role will be responsible for processing customer orders, maintaining effective communication with internal and external partners, and resolving issues in a timely manner.Key...

  • Customer Service Representative

    1 week ago

    Newton, United States Citizens Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our banking team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Interaction: Greet and assist customers in a professional and...

Customer Service Representative I

4 months ago

Newton, United States Thorlabs Full time

The Customer Service Representative (CSR) is responsible for establishing and maintaining profitable professional relationships with customers on behalf of the company by taking complete responsibility for each customer contact and by ensuring that all customer requirements are completely met. The CSR is responsible for ensuring that our customers receive world-class customer service. Works under general supervision. Although the location of the position is in Newton, NJ, from time to time it may be required to undertake duties at other Thorlabs locations. Starting hours are from 11:45 AM – 8:15 PM EST. This is a hybrid position, working onsite two days and remotely for 3 days. Pay rate for this position is $17.25/hour.



Essential Job Functions include the following, but are not limited to:

Ensure End User Compliance, ITAR (International Traffic in Arms Regulations), and Other Regulatory Processes are followed.
Set up customer accounts or assign the correct accounts to web orders for proper request processing.
Appropriately contribute to the total Call Center transaction workload each month.
Process order and quote requests accurately, maintaining an entry error rate no higher than 0.50%.
Effectively present and discuss the products and services of the company, soliciting only those desired products/services provided by the company and its vendors to current and prospective customers in a way that conveys an image of quality, integrity and superior understanding and delivery of customer needs.
Responds to requests via incoming telephone calls, emails, and chats.
Attends to customer questions, complaints, and concerns immediately and facilitate satisfactory resolution.
Organizes workflow to meet customer deadlines as well as meets department goals and initiatives.
Understands and appropriately uses the company pricing system and policies.
Process sales orders, quotes, and inquiries from customers in a timely and professional manner.



In addition to the essential functions and duties listed above, all positions are also responsible for:

Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures.
Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

The Company retains the right to change or assign other duties to this position.

Physical Activities:

This is largely a sedentary role.



Qualifications

Experience:

Experience in a similar position preferred.



Education:

High School Diploma or equivalent.



Specialized Knowledge and Skills:

Proficient computer skills including MS Office Programs.
Strong desire to serve the customer and wow them through your communications.
Strong proficiency in sales and customer service.
Strong ability to work under time constraints, to multitask, and solve problems.
Strong attention to detail to ensure accuracy in communication and the information provided.
Strong communication and interpersonal skills are required to enable an effective interface with customers, potential customers, internal departments, all levels of management, professional and support staff.
Must be able to work on a self-initiated basis in a team environment and on Saturdays.



Thorlabs values its diverse environment and is proud to be an Equal Employment Opportunity/Affirmative Action employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.