Franklin Fitch | Information Technology Solutions Manager | jacksonville, fl

6 days ago

jacksonville, United States Franklin Fitch Full time

Position Title: IT Infrastructure Solutions Manager (IaaS)

Location: Hybrid/Remote/Flexible, managing teams globally disbursed


Company Overview:

Our client is a prominent Software Company and Managed Service Provider (MSP) that delivers cutting-edge infrastructure solutions to global clients. With a commitment to empowering organizations through reliable, scalable, and secure Infrastructure-as-a-Service (IaaS) platforms, they seek a Head of Cloud Services to lead a global team, ensuring top-tier service delivery, exceptional customer satisfaction, and operational efficiency.


Role Overview:

As the Head of Cloud Services, you will oversee the management and delivery of the company’s cloud and IaaS solutions. This leadership role requires a highly motivated, client-focused professional with the ability to lead large, international technical teams. You will ensure SLA adherence, monitor KPIs, and drive innovation in cloud services, with a strong emphasis on security, compliance, and performance.


Key Responsibilities:


1. Team Leadership & Development

  • Lead and inspire a globally distributed cloud services team, fostering a culture of excellence, accountability, and continuous learning.
  • Mentor and develop team members, supporting their growth through individual development plans and creating opportunities for career advancement.
  • Promote a collaborative team environment that emphasizes high standards and client satisfaction.

2. Cloud Service Delivery & SLA Management

  • Oversee the delivery of cloud and IaaS services, ensuring compliance with all SLAs and alignment with client expectations.
  • Implement monthly performance reporting on service health, client satisfaction, and team productivity.
  • Collaborate across the organization to ensure that cloud services align with the client’s technology strategy and meet evolving client needs.

3. Security & Compliance

  • Lead initiatives to enhance cloud security, including system hardening, patch management, and vulnerability management.
  • Conduct regular security audits and partner with security leadership to address emerging threats, ensuring a resilient and secure cloud environment.
  • Ensure that all cloud services comply with ISO 27001 standards and other relevant security frameworks.

4. Client Relationship Management & Business Development

  • Act as a key point of contact for client escalations, ensuring a client-focused approach to issue resolution.
  • Support business development by identifying opportunities to enhance and expand cloud services, aligning delivery with client growth objectives.
  • Build and maintain strong client relationships, leveraging insights to inform service improvements and new offerings.

5. Innovation & Continuous Improvement

  • Develop and implement a strategic roadmap for cloud service innovation, driving initiatives that enhance operational efficiency and client satisfaction.
  • Identify opportunities to integrate new technologies and processes that enhance cloud performance and deliver measurable value to clients.

6. Financial & Supplier Management

  • Oversee the cloud services budget, ensuring delivery within the allocated budget while achieving high standards of quality and cost-efficiency.
  • Manage vendor relationships, ensuring reliable service delivery and negotiating favorable terms for cloud-related products and services.

7. Documentation, Process, & Change Management

  • Maintain clear, accurate documentation for all cloud services, client engagements, and operational processes.
  • Ensure that effective change control procedures, comprehensive testing, and meticulous planning are in place to maintain stability and scalability.


Required Skills and Qualifications:


  • Leadership Experience: Proven ability to lead, motivate, and develop high-performing technical teams across global locations.
  • Cloud & Infrastructure Expertise: Strong experience in managing cloud services, including virtualization, cloud infrastructure, automation, and IaaS delivery.
  • Client-Focused: Skilled in managing external client relationships with a commitment to delivering an exceptional customer experience.
  • Security & Compliance Knowledge: Experience working within ISO 27001 or similar security frameworks, with a focus on secure, compliance-driven environments.
  • ITIL Foundation: Strong understanding of ITIL best practices and their application within managed services.
  • Analytical Skills: Strong problem-solving abilities with a strategic approach to identifying and resolving challenges.
  • Business Development Orientation: Ability to identify new service opportunities that align with client needs and business objectives.
  • Exceptional Communication: Strong verbal and written communication skills, with the ability to engage effectively with technical and non-technical stakeholders.


This is a fantastic opportunity for an experienced cloud services leader to make a significant impact within a globally recognized MSP. If you are ready to drive innovation and excellence in cloud services, apply now to take your career to the next level.

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