Director of Mentoring in the School of Business

1 day ago

Salt Lake City, United States WESTERN GOVERNORS UNIVERSITY Full time
WESTERN GOVERNORS UNIVERSITY Director of Mentoring in the School of Business SALT LAKE CITY , Utah Apply Now

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

Job Profile Summary: The Director, Mentor Operations is a prominent executive leader tasked with leading, developing, and supporting faculty mentoring initiatives. The mission is to offer unmatched, invaluable support to students as they navigate their paths to further opportunities. Working closely with program-level leaders and the WGU leadership team, the Director designs and implements policies, practices, and a culture of excellence to enhance student success outcomes and foster a highly engaged program mentoring faculty.

In addition to communicating clear performance expectations, the Director supports senior and front-line managers in achieving program-level performance consistent with university key performance indicators. This includes demonstrating leadership principles, upholding cultural beliefs, and ensuring accountability in meeting student support expectations. Emphasizing operational excellence, the Director relies on data to drive positive impacts on WGU's key results (Completion, Return for Graduates, and Equity) through student-centered outcomes.

With budgetary and direct line responsibilities, the Director oversees hiring, retaining, managing, and developing qualified faculty and leaders to deliver personalized mentoring support at scale. This role requires a data-driven problem solver, an innovative and trusted collaborator, an ambassador for change, and a strong culture champion dedicated to fostering a diverse and psychologically safe workplace.

Essential Functions and Responsibilities:

  1. Contribute to, embrace, and implement the shared vision and strategy.
  2. Lead personnel, processes, and innovation in Mentoring.
  3. Direct hiring, performance management, development, and retention of faculty and staff.
  4. Focus on effective workforce planning to support significant growth while optimizing unit economics.
  5. Exhibit sound financial stewardship to achieve successful student, program, and school/college outcomes.
  6. Set clear and achievable goals for mentoring based on strategic priorities.
  7. Ensure a culture of continuous improvement, experimentation, measurement, and learning from data to enhance mentoring quality.
  8. Collaborate with academic and administrative leadership, faculty, and team members across the university.
  9. Serve students individually and at scale to achieve key results in student success.
  10. Contribute to WGU's culture and practices in line with its brand, differentiation, and desired employee experience.
  11. Perform other related duties as assigned.

Knowledge, Skill and Abilities:

  • Student focus: Always keeps the student at the center of what we do, and why we do it.
  • Thinks Strategically: Applies broad strategic direction, with university-wide impact, and in a distributed organization context. Anticipates beyond immediate issues.

Western Governors University is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.

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