Host
2 weeks ago
Reports To: General Manager
Location: OMB Ballantyne
About OMB
The Olde Mecklenburg Brewery (OMB) was founded in 2009 in the lower south end neighborhood of Charlotte, North Carolina. Since the very beginning OMB has prided itself on producing and serving the very highest quality products following the German Purity rules known as Reinheitsgebot
OMB operates a production facility, restaurant, and 1-acre biergarten that is well known throughout North Carolina for hosting events and festivals throughout the year. OMB products are proudly distributed statewide in North Carolina through an independent wholesaler network. In the Spring of 2024, OMB will open a second location in the heart of Ballantyne neighborhood in south Charlotte that will feature a two story 14,000 square restaurant and biergarten
About The Role
Ensure that guests are given a warm welcome by Team OMB.
- Welcome guests upon arrival
- Maintain a positive and friendly attitude to create a welcoming atmosphere
- Manage the seating chart to ensure an efficient flow of guests and optimal table turnover
- Keep track of guest wait list and assign tables as they become open
- Communicate wait times and delays to guests
- Assist guests with takeout orders, beer-to-go orders, and merchandise orders
- Answer phone calls and inquiries regarding hours and service
- Record and manage reservations for larger groups to maximize seating capacity
- Communicate effectively with management, culinary team, and server to ensure a smooth dining experience
- Provide exceptional customer service
- Assist guests with special requests or accommodations
- Maintain cleanliness and organization of host stand, menus, and dining area
- Familiarize yourself with OMB's menu and make recommendations
- Promote ongoing promotions, events, or loyalty programs to guests
- $15 an hour
- 401k with match
- Employee discount (food, merchandise, and beer)
- Room for growth
- Preferred service experience
- Positive attitude & outgoing demeanor
- Team-oriented
- Excellent communication and interpersonal skills
- Ability to handle stressful situations with composure
- Organizational skills
- Ability to multi-task
- Basic computer skills
- Dedication to quality, no shortcuts
- Integrity, do the right thing
- Service-minded
- Point of pride in the community
- Lead, don't follow
- Team
Additional Requirements to Consider
- All candidates must pass a pre-employment/post offer background check.
- Applications are reviewed regularly for both locations. If we would like to move forward with the interview process, HR will contact you via phone or email.
- Positions are posted and maintained regularly. If you have not received any communication from HR, we may not have an open position at the time, but may contact you for a future position.
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