Managing Delivery Architect

Overview The ServiceNow HRSD Architect is a strategic and technical leader responsible for designing, developing, and implementing Human Resources Service Delivery (HRSD) solutions on the ServiceNow platform. This role involves collaborating with clients to understand HR business processes, translating them into scalable ServiceNow solutions, and guiding delivery teams through implementation and optimization. Key Responsibilities Architecture & Solution Design: Lead the design and architecture of end-to-end ServiceNow HRSD solutions including HR Service Configuration, HR Criteria, Catalog Items, and Security Configurations. Translate business outcomes into technical requirements and solution blueprints. Optimize service catalogs and SLAs through process mapping and taxonomy consolidation. Development & Configuration: Develop custom applications, workflows, UI policies, business rules, and UI Builder interfaces. Implement lifecycle events, activity sets, and automated triggers for onboarding/offboarding. Configure HR templates, record producers, and dynamic assignment rules for case management workflows. Integration & Performance: Design and implement integrations with HR systems such as Workday, ADP, and SAP using REST APIs or Integration Hub. Troubleshoot and optimize HRSD performance using instance health dashboards, database index analyzers, and workflow reviews. Ensure GDPR compliance through domain separation and location-based ACLs. Governance & Leadership: Conduct workshops and training sessions to educate clients and internal teams on ServiceNow HRSD capabilities. Mentor junior developers and guide cross-functional teams through delivery cycles. Provide technical documentation including design specs, configuration guides, and operational playbooks. Required Qualifications Bachelor’s degree in Computer Science, IT, or related field. 5 years of experience as a ServiceNow Architect with HRSD focus. Deep knowledge of HR processes, case management, and knowledge management. ServiceNow Certified Technical Architect, Certified Application Developer, and HRSD Implementation Specialist. Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow scripting tools. Preferred Qualifications Experience with Agile/Scrum methodologies and client-facing consulting. Familiarity with HRSD performance optimization and access control strategies. Strong interpersonal and communication skills with a customer-centric approach. Key Competencies Strategic solutioning and architecture HR process reengineering and automation Integration and data synchronization Performance tuning and compliance Stakeholder engagement and training Agile delivery and documentation Life at Capgemini Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: Flexible work Healthcare including dental, vision, mental health, and well-being programs Financial well-being programs such as 401(k) and Employee Share Ownership Plan Paid time off and paid holidays Paid parental leave Family building benefits like adoption assistance, surrogacy, and cryopreservation Social well-being benefits like subsidized back-up child/elder care and tutoring Mentoring, coaching and learning programs Employee Resource Groups Disaster Relief About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. Get the future you want | www.capgemini.com Disclaimer Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. #J-18808-Ljbffr