VP of Business Operations

7 days ago


WinstonSalem, North Carolina, United States USTC Full time
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

As a VP of Business Operations, you will oversee our Operations Group to provide world-class logistics support acting as a focal point between Netceed and our valued customer relationships. This role is a key liaison between business planning, our clients, and all Netceed departments.

Position Requirements

* Work with the Operations Supervisors to ensure exceptional customer relations delivery for over 120 locations nationwide
* Resolve product or service problems by clarifying and satisfying the customer's issues, determining the cause of the problem; selecting and explaining the best solution to solve the situation; expediting correction or adjustment to ensure resolution, and determining root cause
* Provide appropriate solutions, alternatives and follow-up in a timely manner
* Keep accurate, detailed records of customer interactions, process customer accounts and file documents.
* Prepare project plans, data analysis and reports to capture customer feedback.
* Oversee and respond to questions regarding product recalls.
* Assist with placement and cancellation of orders or exchanges.
* Other tasks as assigned by Leadership.

Location
Netceed-North Carolina

This position is currently accepting applications.

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