technology& | Associate Director Client Services

3 days ago

columbus, United States technology& Full time

Job Title: Associate Director - Client Growth Partner


Location: Columbus, Ohio (Remote, with client office visits)

Experience Range: 9–14 years

Job Type: Full-Time

Salary: Competitive

Client Industries: Manufacturing, Logistics, and Shipping

Focus: Candidates with expertise in SaaS within large/medium-sized companies

Start Date: ASAP


About Technology&

Technology& is a consulting firm dedicated to delivering transformative tech solutions that empower business growth and innovation. We are seeking a highly qualified Associate Director – Client Growth Partner to support one of our esteemed clients.


About the Role:

We are seeking a dynamic and experienced Client Growth Partner to join our team. This senior-level position is pivotal in driving business growth by nurturing and expanding relationships with our existing clients. The ideal candidate will have a proven track record in sales and business development, with a strong ability to identify and capitalize on new business opportunities within our current client base.


Key Responsibilities:

  • Client Relationship Management: Develop and maintain strong, long-lasting relationships with key client stakeholders.
  • Business Development: Identify and pursue new business opportunities within existing client accounts to drive revenue growth.
  • Strategic Planning: Collaborate with clients to understand their business needs and objectives, and develop tailored solutions to meet those needs.
  • Sales Strategy: Develop and implement effective sales strategies to achieve growth targets.
  • Account Management: Oversee client accounts, ensuring client satisfaction and addressing any issues or concerns promptly.
  • Market Analysis: Conduct market research to identify trends and opportunities for growth within existing client accounts.
  • Reporting: Prepare and present regular reports on account status, sales activity, and growth opportunities to senior management.
  • Collaboration: Work closely with internal teams, including marketing, product development, and customer support, to ensure a cohesive approach to client growth.


Experience:

  • Minimum of 9 -14 years of experience in sales, business development, or account management, preferably in a B2B environment.
  • Strong preference on consulting experience working with enterprise solutions such as Salesforce, SAP, AWS, Azure, ServiceNow.
  • Must possess executive presence and ability to communicate to C-Level executives demonstrating value and differentiation.
  • Industry experience in industry and automation, manufacturing and diversified Industries.

Education: Bachelor's degree in Business, Marketing, or a related field. MBA is a plus.

Skills:

  • Strong interpersonal and communication skills.
  • Proven ability to manage multiple projects and meet deadlines.
  • Excellent negotiation and presentation skills.
  • Strategic thinker with a results-driven approach.

Desired Outcomes:

Revenue Growth:.

  • Achieve and exceed a target revenue of $10 million or more annually for each assigned client.
  • Increase YoY revenue by 30%.
  • Identify and capitalize on upsell and cross-sell opportunities to drive additional revenue streams.


Client Relationship Management:

  • Develop and maintain strong, strategic relationships with C-level executives and key decision-makers within client organizations in at least two new business areas.
  • Act as a trusted advisor, understanding clients' business goals and challenges to provide tailored solutions that drive mutual success.


Client Satisfaction and Retention:

  • Ensure high levels of client satisfaction by delivering exceptional service and support. Targeting 90% satisfaction rating or higher.
  • Proactively address client concerns and implement solutions to retain and grow client accounts.


Strategic Planning and Execution:

  • Collaborate with internal teams to develop and execute strategic account plans that align with clients' business objectives.
  • Monitor and report on account performance, providing insights and recommendations for continuous improvement.


Market and Industry Knowledge:

  • Stay informed about industry trends, market conditions, and competitive landscape to provide clients with relevant insights and recommendations.


Attributes:

  • Self-motivated and proactive.
  • Ability to work independently and as part of a team.
  • High level of integrity and professionalism


Equal Opportunity Statement

My client values diversity and are committed to creating an inclusive environment for all employees. They welcome applicants from all backgrounds and do not discriminate based on race, religion, gender, sexual orientation, age, disability, or any other legally protected status.

  • Associate Director Client Services

    4 days ago

    Columbus, United States technology& Full time

    Job Title: Associate Director - Client Growth PartnerLocation: Columbus, Ohio (Remote, with client office visits)Experience Range: 9–14 yearsJob Type: Full-TimeSalary: CompetitiveClient Industries: Manufacturing, Logistics, and ShippingFocus: Candidates with expertise in SaaS within large/medium-sized companiesStart Date: ASAPAbout Technology&Technology&...

  • Associate Director Client Services

    3 weeks ago

    Columbus, United States technology& Full time

    Job Title: Associate Director - Client Growth PartnerLocation: Columbus, Ohio (Remote, with client office visits)Experience Range: 9–14 yearsJob Type: Full-TimeSalary: CompetitiveClient Industries: Manufacturing, Logistics, and ShippingFocus: Candidates with expertise in SaaS within large/medium-sized companiesStart Date: ASAPAbout Technology&Technology&...

  • Client Services Director

    7 days ago

    Columbus, Ohio, United States Rakhere Technologies Full time

    We are seeking a highly motivated and results-driven Client Services Director to join our team at Rakhere Technologies. As a key member of our organization, you will be responsible for managing client relationships, overseeing store operations, and providing exceptional customer service.**Estimated Salary:** $55,000 - $75,000 per...

  • Client Service Director

    6 days ago

    Columbus, Ohio, United States First Step Healthcare LLC Full time

    About the PositionWe are seeking an experienced Client Service Director to join our team. In this role, you will be responsible for overseeing the residential support services provided to our consumers. This includes developing and implementing care plans, supervising staff, and ensuring compliance with regulatory requirements.Key ResponsibilitiesDevelop and...

  • Client Service Associate

    2 weeks ago

    Columbus, United States Lead Advisor Full time

    Lead Advisor is a wealth management recruiting and consulting firm. This role is for one of our clients. To view other open roles, visit jobs.lead-advisor.com Client Service Operations Associate The Client Service Operations Associate will support Advisors and team members in providing excellent client care that expedites new account establishment and...

  • Manager

    3 weeks ago

    Columbus, United States Ohio State University Wexner Medical Center Full time

    SCOPE OF POSITIONOSU Harding Hospital/East Hospital-Talbot Hall provides the most comprehensive behavioral healthcare services for adults in central Ohio. We offer more treatment options and a more experienced and diversified staff than any other psychiatric or behavioral healthcare provider in the area. All of our psychiatric emergency, behavioral health...

  • Client Service Associate

    3 weeks ago

    Columbus, United States Lead Advisor Full time

    Lead Advisor is a wealth management recruiting and consulting firm. This role is for one of our clients. To view other open roles, visit jobs.lead-advisor.comClient Service Operations AssociateThe Client Service Operations Associate will support Advisors and team members in providing excellent client care that expedites new account establishment and client...

  • Client Service Associate

    4 days ago

    Columbus, United States Lead Advisor Full time

    Lead Advisor is a wealth management recruiting and consulting firm. This role is for one of our clients. To view other open roles, visit jobs.lead-advisor.comClient Service Operations AssociateThe Client Service Operations Associate will support Advisors and team members in providing excellent client care that expedites new account establishment and client...

  • Client Service Associate Specialist

    2 weeks ago

    Columbus, Ohio, United States GRYPHON FINANCIAL PARTNERS LLC Full time

    Job OverviewGryphon Financial Partners LLC is a dynamic organization seeking a skilled professional to fill the position of Client Service Associate. This role offers an exciting opportunity to join our team and contribute to delivering exceptional client experiences.

  • Psychotherapist

    1 month ago

    Columbus, United States Ohio State University Wexner Medical Center Full time

    SCOPE OF POSITIONThe OSU Department or Psychiatry amp; Behavioral Health and Harding Hospital provide the most comprehensive behavioral healthcare services for adults, older adults, and adolescents in central Ohio. All of our outpatient services include a comprehensive evaluation, diagnosis from a qualified clinician and implementation of an individualized...

  • Client Service Associate Expert

    2 weeks ago

    Columbus, Ohio, United States GRYPHON FINANCIAL PARTNERS LLC Full time

    Job OverviewAt GRYPHON FINANCIAL PARTNERS LLC, we are seeking a highly skilled Client Service Associate to provide exceptional support to our clients. This role involves managing day-to-day client interactions and ensuring seamless service delivery.The ideal candidate will possess excellent organizational skills, attention to detail, and the ability to...

  • Vice President, Directors

    2 weeks ago

    Columbus, United States Advocate RCM Full time

    Company DescriptionADVOCATE RCM is a leading radiology billing company with a focus on utilizing the latest technology and business methods to maximize revenue for radiology practices and imaging centers nationwide. With a complete understanding of radiology, we have built a premier radiology billing process using our EBT technology to ensure uniform...

  • Client Support Associate

    1 week ago

    Columbus, Ohio, United States Phaxis - Financial Services Full time

    Job OverviewPhaxis - Financial Services is a reputable global firm with a presence in Columbus, OH. We are seeking highly professional and career-driven individuals to join our team as Client Service Representatives.About the RoleThe successful candidate will be responsible for handling incoming calls regarding various service inquiries on Brokerage...

  • USI Insurance Services | Premier Client Advisor

    6 days ago

    columbus, United States USI Insurance Services Full time

    General Description: Responsible for servicing and managing client accounts and the retention of assigned Tier 1 Premier clients. Activities include, but not limited to renewal marketing, handling client questions and requests, and annual client coverage review. Required to perform essential functions and meet service standards and Best Practices developed...

  • Client Services Director

    7 days ago

    Columbus, Ohio, United States Lawrence Law Office Full time

    Job Description:We are seeking a highly skilled Client Services Director to join the Lawrence Law Office team. As a key member of our organization, you will play a vital role in ensuring exceptional client experiences and driving business growth.The ideal candidate will have previous experience in customer-facing roles and possess excellent communication and...

  • Client Support Associate

    6 days ago

    Columbus, Ohio, United States OTC Industrial Technologies Full time

    Job OverviewWe are looking for a skilled Client Support Associate to join our team at OTC Industrial Technologies. As a member of our customer support team, you will provide exceptional service and support to our clients.About the PositionCoordinate routes for service appointments to ensure efficient delivery of services.Process and communicate customer...

  • Accreditation Officer

    5 hours ago

    Columbus, United States Ohio State University Wexner Medical Center Full time

    Scope of Position The Accreditation Officer assists with ambulatory and inpatient operations amp; activities to comply with all accreditation, regulation, amp; licensing requirements. Translates various accrediting, regulatory amp; licensing agency requirements into action plans to achieve positive survey/audit reviews and with the guidance of the Director...

  • Client Service Associate

    2 weeks ago

    Columbus, United States Gryphon Financial Partners Full time

    Qualifications: Organized, detail oriented and ability to multi-task Strong verbal and written communication skills Diligent follow up skills Proficient with Microsoft Office Professional and exemplifies all brand attributes of Gryphon Financial Partners Job Accountabilities: Onboarding New Clients Client Service and Maintenance Client Relationship...

  • Client Service Associate

    2 weeks ago

    Columbus, United States Gryphon Financial Partners Full time

    Qualifications:Organized, detail oriented and ability to multi-taskStrong verbal and written communication skillsDiligent follow up skillsProficient with Microsoft OfficeProfessional and exemplifies all brand attributes of Gryphon Financial PartnersJob Accountabilities:Onboarding New ClientsClient Service and MaintenanceClient Relationship BuildingInvestment...

  • Client Service Associate

    4 days ago

    Columbus, United States Gryphon Financial Partners Full time

    Qualifications:Organized, detail oriented and ability to multi-taskStrong verbal and written communication skillsDiligent follow up skillsProficient with Microsoft OfficeProfessional and exemplifies all brand attributes of Gryphon Financial PartnersJob Accountabilities:Onboarding New ClientsClient Service and MaintenanceClient Relationship BuildingInvestment...