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Lead Housekeeper

4 months ago

Richmond, United States Westminster Canterbury Richmond Full time

The Lead Housekeeper provides cleaning services according to established schedule and productivity standards to ensure the facility is maintained according to corporate policies, housekeeping guidelines and individual resident needs or requests while directing or leading the work of others. Note: Full time Day shift 8 am to 4:30 pm, Monday-Friday, every 3rd weekend MAJOR ACCOUNTABILITIES/ESSENTIAL JOB DUTIES: * Lead and direct staff in absence of supervisor and assist in overall daily operations of assigned area * Clean and sanitize all assigned areas * Assist with functions by setting up and breaking down equipment * Make beds according to departmental standards for assigned areas * Complete daily assignments to provide customer satisfaction and compliance with regulatory requirements * Conduct on-going training throughout department to meet regulatory requirements and optimize customer service * Recognize individual staff members for success of the department * Distribute supplies and products on weekly basis required to perform job duties * Comply with departmental on-call service to provide after-hour service * Assist with residential and staff moves to meet established timelines * Act as a liaison with management and front-line staff to meet day-to-day performance * Communicate with management staff regarding information related to staff performance evaluations * Assist in developing, teaching and training skill sets to housekeeping staff * Promote cooperation among team members * Additional duties as assigned EQUIPMENT: * Assorted janitorial equipment and supplies * Riding vacuum/equipment * Computer and telephone * Two way radios * Ladder PHYSICAL REQUIREMENTS: * Ability to stand, bend, stoop, reach and kneel for long periods of time * Ability to lift 25 pounds without assistance, 26+ pounds with manual or mechanical assistance * Ability to push/pull up to 25 pounds unassisted * Ability to climb a ladder REQUIRED KNOWLEDGE, SKILLS AND ABILITY: * Knowledge of OSHA requirements * Operate equipment used in variety of housekeeping trades * Demonstrated ability to direct the work of others * Ability to communicate effectively; to collaborate with team members and other departments * Make decisions based on objective analysis of situation * Ability to read work assignments and to communicate with residents/staff through verbal and written instructions * Ability to work independently DESIRED KNOWLEDGE, SKILLS AND ABILITY: * Experience working with seniors * Previous healthcare experience * Previous hospitality experience REQUIRED EDUCATION AND EXPERIENCE: * High School Diploma or equivalency * Basic computer skills to include Microsoft Office * Knowledge of OSHA requirements * Five years general housekeeping experience * Two years of leadership experience DESIRED EDUCATION AND EXPERIENCE: * OSHA Certification REQUIRED BEHAVIORAL COMPETENCIES: * Exceptional customer service skills and the desire to work in an environment with high standards and expectations * Caring and compassion to residents, families, staff and guests * Dedication and compliance with attendance policies * Ability to take the initiative, a self starter * Personal effectiveness * Offers of employment are conditioned on applicants meeting requirements of a pre-employment drug screening and background check