Field Support Tech IFA

3 weeks ago

Billings, United States H&R Block Full time

Job Description:

Provides technical PC, peripheral, network and software break-fix, on-site, phone, chat and off-phone for retail tax offices worldwide enabling end users to operate efficiently and effectively. Utilizes software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents. Effectively opens and works support requests and escalates to the appropriate people/team as necessary. Effectively communicates and assists clients regarding their technical support issues. Serve as a liaison between business partners, Lead FST/CSM and TSC to identify and resolve problems.

Day to day you'll…

  • Coordinate the setup, shutdown and support of PC hardware and software for H&R Block's field company offices in compliance with instructions provided by CSC
  • Maintain, troubleshoot, and support field systems in company-owned field offices by phone, chat and on-site visits.
  • Help troubleshoot/support FR offices by phone and chat.
  • Maintain an inventory of district resources. Maintain hot spare tracking and control for computer equipment in the district.
  • Ensure essential communication with Business Partners and Lead Field Systems Technician/Company Support Manager on support issues and needs.
  • Maintain network and telephone systems in company offices.
  • Document hardware problems and their resolution within the ticketing system.
  • Assist with special projects, as needed.
  • Remote into and/ or control desktops to resolve technical issues.
  • Follow established processes and procedures to work cases and handle inquiries to resolve office and associate issues.
  • Maintain a technical working knowledge of product or products supported by the department.
  • Handle Field contacts while ensuring quality measurement procedures, and work instructions are maintained within policy guidelines.
  • Perform other duties as assigned.
About H&R Block...

H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to have approximately 12,000 offices throughout the United States and around the world.

We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.

H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.

What you'll bring to the team...Education:
  • High school diploma or equivalent
Work Experience:
  • Experience with Windows Environment, Windows network configurations and MS Office (or equivalent)
  • Access to and ability to drive a motor vehicle; possession of a valid driver's license; adequate insurance coverage as required by applicable state law and a good driving record.
  • Ability to work independently or on a team
  • Oral, written and interpersonal communication skills
  • Demonstrated decision making, analytical and problem-solving skills.
  • Demonstrated organization, prioritization and project coordination skills.
  • Demonstrated ability to set up, maintain, and troubleshoot computer hardware, networks and systems.
#hrbjob #indeedmn #LI-mn

  • Field Support Tech IFA

    3 weeks ago

    Billings, United States H&R Block Full time

    Job Description:Provides technical PC, peripheral, network and software break-fix, on-site, phone, chat and off-phone for retail tax offices worldwide enabling end users to operate efficiently and effectively. Utilizes software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents. Effectively opens and works...

  • Field Support Tech IFA

    3 weeks ago

    Billings, United States H&R Block Full time

    Job Description:Provides technical PC, peripheral, network and software break-fix, on-site, phone, chat and off-phone for retail tax offices worldwide enabling end users to operate efficiently and effectively. Utilizes software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents. Effectively opens and works...

  • Field Support Tech IFA

    3 weeks ago

    Billings, United States H&R Block Full time

    Job Description:Provides technical PC, peripheral, network and software break-fix, on-site, phone, chat and off-phone for retail tax offices worldwide enabling end users to operate efficiently and effectively. Utilizes software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents. Effectively opens and works...

  • Field Support Tech IFA

    3 weeks ago

    Billings, Montana, United States H&R Block Full time

    Job Description:Provides technical PC, peripheral, network and software break-fix, on-site, phone, chat and off-phone for retail tax offices worldwide enabling end users to operate efficiently and effectively. Utilizes software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents. Effectively opens and works...

  • Field Support Tech IFA

    3 weeks ago

    Billings, MT, United States H&R Block Full time

    Job Description:Provides technical PC, peripheral, network and software break-fix, on-site, phone, chat and off-phone for retail tax offices worldwide enabling end users to operate efficiently and effectively. Utilizes software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents. Effectively opens and works...

  • Field Support Tech IFA

    3 weeks ago

    Billings, MT, United States H&R Block Full time

    Job Description: Provides technical PC, peripheral, network and software break-fix, on-site, phone, chat and off-phone for retail tax offices worldwide enabling end users to operate efficiently and effectively. Utilizes software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents. Effectively opens and...

  • National Field Support Agent

    1 month ago

    Billings, United States SPECTRUM Full time

    Do you enjoy using the latest technology to solve problems? Are you able to prioritize, troubleshoot, and problem solve with confidence? Do you embrace change and the fast-paced movement involved in supporting today's customers? Then working as a Field Support Agent in Spectrum Field Operations may be a good fit for you. At Spectrum, we keep more than 32...

  • National Field Support Specialist

    3 days ago

    Billings, Montana, United States SPECTRUM Full time

    About the RoleSpectrum is seeking a highly skilled and motivated National Field Support Agent to join our team. As a National Field Support Agent, you will play a critical role in supporting our Field Technicians, helping them troubleshoot service problems at customer locations.Key ResponsibilitiesSupport Field Technicians in resolving customer issues,...

  • National Field Support Specialist

    2 days ago

    Billings, Montana, United States Charter Communications Full time

    About the RoleWe are seeking a highly skilled and motivated National Field Support Agent to join our team at Charter Communications. As a National Field Support Agent, you will play a critical role in supporting our Field Technicians, helping them troubleshoot service problems at customer locations.Key ResponsibilitiesSupport Field Technicians in resolving...

  • National Field Support Specialist

    3 days ago

    Billings, Montana, United States Spectrum Full time

    About the RoleSpectrum is seeking a highly skilled and motivated National Field Support Agent to join our team. As a National Field Support Agent, you will play a critical role in supporting our Field Technicians, helping them troubleshoot service problems at customer locations.Key ResponsibilitiesSupport Field Technicians in resolving customer issues,...

  • National Field Support Specialist

    5 days ago

    Billings, Montana, United States Charter CommunicationsSpectrum Full time

    About the RoleWe are seeking a highly skilled and motivated National Field Support Agent to join our team at Charter Communications/Spectrum. As a key member of our Field Operations team, you will play a critical role in supporting our Field Technicians in resolving service issues at customer locations.Key ResponsibilitiesProvide technical support to Field...

  • Field Operations Support Agent

    5 days ago

    Billings, Montana, United States Charter CommunicationsSpectrum Full time

    About the RoleWe are seeking a highly skilled and motivated National Field Support Agent to join our team at Charter Communications/Spectrum. As a key member of our Field Operations team, you will play a critical role in supporting our Field Technicians in resolving service issues at customer locations.Key ResponsibilitiesProvide technical support to Field...

  • National Field Support Specialist

    5 days ago

    Billings, Montana, United States SPECTRUM Full time

    About the RoleSpectrum is seeking a highly skilled and motivated National Field Support Agent to join our team. As a key member of our Field Operations department, you will play a critical role in supporting our Field Technicians in resolving service issues at customer locations.Key ResponsibilitiesProvide technical support to Field Technicians in resolving...

  • National Field Support Supervisor

    1 month ago

    Billings, United States SPECTRUM Full time

    Are you someone who embraces change? Do you love to support customers? Are you a team leader who can institute change management for your team? If so, you might be a great fit for our National Field Support (NFS) Supervisor role, a part of Spectrum's Field Operations Unit. At Spectrum, we keep more than 32 million customers connected across our 41-state...

  • Technical Support Agent

    5 days ago

    Billings, Montana, United States SPECTRUM Full time

    About the RoleSpectrum is seeking a highly skilled and motivated National Field Support Agent to join our team. As a key member of our Field Operations department, you will play a critical role in supporting our Field Technicians in resolving service problems at customer locations.Key ResponsibilitiesProvide technical support to Field Technicians in...

  • National Field Support Representative IV

    1 day ago

    Billings, Montana, United States Charter CommunicationsSpectrum Full time

    About the RoleWe are seeking a highly skilled and motivated National Field Support Representative IV to join our team at Charter Communications/Spectrum. As a key member of our Field Operations Unit, you will play a critical role in supporting our customers and driving business growth.Key ResponsibilitiesProvide exceptional customer support and resolve...

  • National Field Support Team Lead

    3 days ago

    Billings, Montana, United States SPECTRUM Full time

    About the RoleWe are seeking a highly skilled and experienced National Field Support Supervisor to join our team at Spectrum. As a key member of our Field Operations Unit, you will be responsible for leading a team of employees and implementing change management strategies to ensure a efficient and successful work environment.Key ResponsibilitiesManage a...

  • Radiology Tech

    3 days ago

    Billings, Montana, United States Trustaff Full time

    About this JobAs a Radiology Tech with Trustaff, you'll play a critical role in delivering high-quality patient care by capturing diagnostic images requested by attending physicians. To excel in this position, you'll need expert knowledge of imaging equipment, its operation, and imaging processes.Key Qualifications1-2 years of recent experience in the...

  • Travel Rad Tech in Joplin, MO

    3 weeks ago

    Billings, United States AlliedTravelCareers Full time

    AlliedTravelCareers is working with Marvel Medical Staffing to find a qualified Rad Tech in Joplin, Missouri, 64804!About The PositionSpecialty: Rad TechLocation: Joplin, MOStart date: ASAPDuration: 13 weeksShift type: NightsWeekly gross pay: Contact us for more information!9142732EXPPLATAbout Marvel Medical StaffingMarvel Medical Staffing is dedicated to...

  • Travel CT Tech in Billings, MT

    3 weeks ago

    Billings, United States AlliedTravelCareers Full time

    AlliedTravelCareers is working with Marvel Medical Staffing to find a qualified CT Tech in Billings, Montana, 59101!About The PositionSpecialty: CT TechLocation: Billings, MTStart date: ASAPShifts per week: Duration: 14 weeksShift type: DaysWeekly gross pay: Contact us for more information!9161810EXPPLATAbout Marvel Medical StaffingMarvel Medical Staffing is...