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Service Manager

4 months ago

Columbia, United States Gateway Dealer Network Full time

Gateway Dealer Network (formally Gateway Bobcat) began in March 1990 when we opened our first store in Overland, MO. Since then, we have achieved tremendous growth and expanded with the opening of 25 additional stores. Our success is due to understanding the needs of our customers and by providing outstanding service. Our focus is to be recognized as a growth company and the premier dealer of compact and related equipment in the United States. In striving to achieve our commitment to provide world-class service to our customers, our goal is to be number one in the markets we serve. As we continue to expand, we strive for 100% customer satisfaction. **Job Summary**: We are looking for a Service Manager for our Columbia Missouri Store. The Service Manger will be responsible for keeping the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty, and retention and to exceed the customers expectations. **Benefits:**

* Health, Dental, Vision, Life & Disability Policies

* Employee Discounts

* 401K Plan with Company Match

* Flexible Spending Account

* Paid Holidays & Vacation

* Training & Advancement Opportunities

**Responsibilities**

* Developing and maintaining high levels of customer satisfaction; including listening effectively to customers concerns and resolving any conflicts with customers (both internally and externally)

* Keep accurate safety records and document service actions and discussions and meetings.

* Recruit, train and supervise Service Advisors, Foreman and a team of technicians. Weekly review of technician efficiencies, annual performance reviews and handling disciplinary actions are included in the role.

* Direct and maintain the daily operations of the service department, focusing on expenses and profitability of the service department. Collaborate with company management to support and implement growth strategies

* Strong leadership, communication and decision-making skills; and the ability to think strategically.

**Qualifications**

* A minimum of 3 years of experience as a service manager

* A minimum of 3 years in the construction industry.

* Strong focus on providing excellent customer service

* High school diploma or higher education

* Driven personality, eager to improve and able to work within and support internal teams

**Pre-Employment drug screens, background screening & proof of employment eligibility (E-Verify) are required for any position offered.** We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. **Apply for Service Manager**

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