Assistant Store Manager

Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self‑expression. Founded by third‑generation jeweler Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, and your everyday. Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 45+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long‑term vision. The Role As our newest Assistant Store Manager, you are a charismatic leader with exceptional service and sales acumen. Reporting into the Store Manager you will be responsible for supporting all aspects of the store, including operations, driving customer service excellence, increasing profitability, and fostering an environment of motivation and engagement to enable the store team to achieve company goals and objectives. You are a dynamic individual with an entrepreneurial mindset, exceptional customer service skills, and a passion for leading and coaching teams. In supporting the Store Manager, you are second in command and have a tremendous impact on driving growth and achieving the KPIs, providing the best in class customer service experience for our clients, supporting talent acquisition & development activities, visual merchandising, and operations, while demonstrating the Mejuri core values. You will play an important part in developing a retail environment that is deeply focused around our clients and set the foundation for our sales culture. You are obsessed with every detail when it comes to the customer journey and excel in data‑driven decision making. Responsibilities Support the development of store business strategies, as defined by the Store and District Manager Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team Drive business through clienteling, sourcing new customers, and fostering ongoing productive relationships with customers Review weekly and monthly sales and product performance data and take action to improve sales performance Establish and implement changes to improve product performance where possible Improve sales performance of the team through feedback, coaching, and training Review space productivity data and take action to maximize productivity and sales performance Gather insights from customers and communicate them to HQ Support in‑store marketing and promotional initiatives at a high standard and communicate cross‑functionally Support local and community events and lead the event submission process at the store, aiming for at least two events per fiscal quarter. Follow the Events Playbook submission process and own the post‑mortem reporting Improve the quality of the in‑store customer experience by communicating and training staff on Mejuri’s Steps of Selling, fostering relationships through the Mejuri Brand story Provide in‑store coaching to staff, working alongside them to demonstrate best practices in hosting, customer service, and product knowledge Champion an OMNI business mentality, continuously seeking opportunities to remove barriers to purchase and friction points for customers Be the voice of the customer, ensuring insights and opportunities to improve brand, product, and services are communicated back to Mejuri HQ as needed Promptly respond to and escalate any customer complaints Leadership Assist the Store Manager in coaching and developing a service‑minded and high‑performing team Assist in the hiring process for key team members in your store Build and promote strong collaborative relationships in your market and HQ Create and participate in new hire onboarding and training activities for team members, ensuring a high standard for delivery Foster a performance culture of ownership, continuous improvement and goal achievement Clearly communicate expected standards and demonstrate desired behaviours. Lead by example Assist Store Manager in monitoring employee relations related matters, fostering a positive work environment Manage employee turnover by contributing to a positive, harmonious and stimulating work environment that builds engagement Embed the Mejuri values into the team’s daily activities Continuously network and build a candidate pipeline for current and future openings Monitor team compliance with Mejuri policies and procedures Operations Support maintenance of visual and operational standards with the leadership team Assist with the store schedule and apply the practices of labour optimisation when scheduling to support a great customer experience Work with the store team to identify opportunities to improve the daily operations of the store (e.g., systems, processes); communicate with HQ where appropriate Manage all office and cleaning supply inventory, placing orders as needed via our supply vendor Manage team to prepare for and conduct stock‑takes in a timely and effective manner Report any issues within the store to the Head Office including maintenance, cleaning and safety issues Manage security of store, products and team, raising any issues with Head Office What You'll Bring Experience as a leader in retail, sales or customer service Understanding of local market challenges and requirements relevant to new store openings Demonstrated understanding of service excellence in a consumer environment Tactical thinking Knowledge of retail trends and a strong network to grow your network A desire to work in a fast‑paced, entrepreneurial environment; you understand the importance of experimentation and iteration Bonus: you’ve worked at a start‑up or fast‑growing company Benefits at Mejuri Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full‑time employees. We also offer bereavement leave, including miscarriage and stillbirth support. Parental leave salary top‑up of up to 80%, as well as a personalized return‑to‑work transition and accommodation plan for full‑time employees. Semi‑annual performance reviews. Our success is driven by a strong commitment to our purpose and values. They guide our operations, daily interactions, and innovation. RAISE THE BAR: Stay curious, share / seek feedback, and strive for excellence CUSTOMER OBSESSED: Get close to the customer and prioritize them in our decisions EMPOWERED OWNERS: Treat the company like your own and take initiative FIND A WAY: Seek simple, creative solutions, and act fast DRIVE RESULTS: Be clear on your goals and be relentless in achieving them TEAM FIRST: Value team success over personal ego Accommodation / Accessibility: Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status, or marital status, or any other protected category recognized by provincial or federal laws. If you require any accommodation, please inform us and we will work with you to meet your accessibility needs. 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