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Service Advisor
4 months ago
Snag a $5,000 sign-on bonus after 6 months of stellar service.
**Got a Star Referral? **
Refer a match, and pocket $1,000 when they hit their 6-month mark
*Terms apply. Commitment matters.*
Lets drive success together
**Service Advisor - Automotive**
**Overview:**
Are you passionate about cars and providing top-tier customer service? Were in search of a Service Advisor to be the bridge between our valued customers and our talented technical team. As the first point of contact for our customers, you'll play a pivotal role in ensuring their needs are understood and met, while maintaining the reputation and standards of excellence at Midas Lake Forest.
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**Key Responsibilities:**
1. **Customer Interaction**:
- Greet customers promptly in a courteous and professional manner.
- Listen to customers descriptions of vehicle issues, asking clarifying questions as necessary.
- Initiate repair orders (RO) with a clear, detailed description of the customers concern.
2. **Service Recommendation**:
- Interface with the technicians, understanding the issues diagnosed.
- Advise customers on necessary/suggested services and explain the value and benefits of each.
- Provide accurate estimates for work, including parts and labor costs.
3. **Salesmanship**:
- Promote and sell services, products, and features available to customers.
- Address customer objections with persuasive rebuttals and turn inquiries into appointments or sales.
4. **Appointment Management**:
- Schedule service appointments and make follow-up calls to ensure customer satisfaction.
- Inform customers of the progress of their vehicle and notify them promptly upon completion.
5. **Documentation and Compliance**:
- Ensure service documentation is completed accurately for each vehicle, adhering to company and regulatory standards.
- Handle customer payments and ensure all transactions are processed accurately and securely.
6. **Continuous Learning**:
- Stay updated with the latest training, service offerings, and industry developments.
- Attend workshops and training sessions as required.
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**Qualifications:**
- Proven experience as a Service Advisor or similar role, preferably in the automotive industry.
- Exceptional communication and sales skills.
- A keen eye for detail and a commitment to accuracy.
- Strong organizational and multitasking abilities.
- A deep understanding of automotive services and products.
- Ability to handle high-pressure situations with grace and professionalism.
- Knowledge of automotive software or CRM systems is a plus.
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**What We Offer:**
At Midas Lake Forest, youll be part of a collaborative team that values your insights and dedication. We offer a competitive compensation package, ongoing training opportunities, and a fast-paced, dynamic work environment.
Elevate your career as you ensure every customer drives away satisfied. Join us and drive the future of automotive service
