Global Training Supervisor

1 week ago

chicago, United States McDonald's Full time

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters. Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:

  • Take a class at Hamburger University
  • Sample future items in our Test Kitchen
  • Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.

Job Description

As the Global Training Supervisor, you will play a pivotal role in supporting the successful implementation of a Human Resources (HR) technology system, new ways of working and processes across the Global HR team. You will be responsible for supporting the development and execution of a comprehensive training strategy to ensure a smooth transition and adoption of the new HR systems, tools, and processes.

This role requires an understanding of HR processes, strong project management skills, and the ability to effectively communicate and train employees at all levels and cultures.

Responsibilities:

  • Training Strategy Development: Collaborate with the GP Mod Training Team to develop a robust training strategy that aligns with the objectives of the Global People Modernization (GP Mod) project
  • Training Needs Analysis: Conduct a thorough assessment of training needs across various departments and user groups to identify knowledge gaps and create targeted training plans
  • Training Plan Execution: Support the planning and execution of the training strategy to ensure the needs across different personas are met through a targeted training plan
  • Training Content Creation: Support the development of high-quality training materials, including knowledge documents, on-demand modules, videos, and other resources, to support end-users in understanding and utilizing the new HR system effectively
  • Training Delivery: Collaborate with Market People Teams and the GP Mod Training Team to design and deliver engaging training sessions, to HR professionals, and managers at multiple locations globally, ensuring the training is comprehensive, user-friendly, and tailored to different audiences
  • Train-the-Trainer: Collaborate with Market HR teams to identify and train a network of champions or super users who can provide ongoing training and support to employees within their respective regions
  • Change Management: Work closely with the change management team to develop and implement change communication plans, ensuring employees are aware of the benefits and features of the new HR system and are prepared for the transition
  • Performance Evaluation: Monitor the effectiveness of the training program through feedback mechanisms, surveys, and user assessments, and continuously refine the training materials and delivery methods based on feedback and performance data
  • Stakeholder Collaboration: Collaborate and communicate effectively with cross-functional teams, including IT, HR, and project management, to ensure seamless integration of the HR system and alignment with organizational objectives
  • Global Coordination: Coordinate training activities across different regions, ensuring consistency in training materials, developing standards, and best practices while accounting for regional differences and cultural nuances
  • Documentation and Reporting: Maintain comprehensive training documentation, including training schedules, attendance records, and evaluation reports. Provide regular progress reports to project stakeholders and senior leadership
Qualifications
  • Bachelor's degree in human resources, organizational development, or a related field
  • Proven experience supporting global training initiatives, including the implementation of cloud-based HR systems
  • Experience deploying employee-facing SaaS solutions (Workday, SuccessFactors, Cornerstone, Qualtrics, etc.) preferred
  • Strong project management skills with the ability to manage multiple priorities and stakeholders
  • Excellent communication and interpersonal skills, with the ability to engage and train individuals at all levels of the organization
  • Proficiency in designing and delivering engaging training sessions using various methodologies
  • Familiarity with change management principles and practices
  • Strong analytical and problem-solving skills
  • Ability to work effectively in a global and multicultural environment
Additional Information

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

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