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HRIS Support Analyst

2 months ago

louisville, United States Hogan Lovells Full time

Keen to become part of a truly global, collaborative team of professionals? Your journey begins here.


Hogan Lovells is one of the leading global law firms. Our distinctive market position is founded on our exceptional breadth of practice, on deep industry knowledge, and on our 'one team' global approach. Formed through the combination of two top international law firms, Hogan Lovells has around 2,500 lawyers on six continents. With a presence in the world's major financial and commercial markets, we are well placed to provide excellent business-oriented advice to our clients locally and internationally. Our people are the key to our success, which is why we seek to recruit and retain the most talented individuals in all regions of our global practice.


The HRIS team have a global remit for implementing and supporting HL People, the firm's people information management system, provided by Workday. Additionally, the team is responsible for producing reports and management information, reward analysis and the annual compensation cycle, as well as supporting other third-party cloud-based applications for the London People team which include flexible benefits and holiday bookings.


JOB DESCRIPTION

  • Providing first line support to end users using ServiceNow, conferencing tools and email in response to support queries
  • Performing routine housekeeping data functions such as audit checks
  • Maintaining the alignment of the organization structures on HL People (Workday) and the role assignments users have assigned to them.
  • Supporting support calls in relation to integrations between HL People (Workday) and other internal/external systems
  • Training of new users with enhanced security access
  • Testing of proposed changes to HL People (Workday) (e.g. security, configuration or business processes) and assisting with mass updates
  • Assist with the deployment of bi-annual system updates provided by Workday, which includes testing new releases against existing configuration, reviewing training materials and business processes
  • Whilst we have a dedicated reporting team, the post holder may be required to provide assistance with requests for survey submissions and other ad-hoc reporting requirements, including internal and external data requests (e.g. business pitches)
  • Other ad hoc projects, as required


QUALIFICATIONS/REQUIRED SKILLS

  • Sound practical knowledge of Microsoft Excel (vlookups, pivot tables) is essential to this role.
  • Good analytical skills (analysis of client expectations as well as analysis of data)
  • Good inter-personal skills - especially written and verbal communications. Able to explain technical concepts to people without the same technical background to users across the globe
  • Mindset and aptitude for IT
  • Accuracy and attention to detail
  • Self-starting and independent
  • Ability to work independently but to function as part of a wider team
  • Solutions-oriented attitude
  • Strong customer service focus
  • Ability to communicate and deal with a variety of stakeholders at different seniority levels, while being able to tailor responses accordingly


EDUCATION, CERTIFICATIONS, AND/OR EXPERIENCE

  • Degree-qualified, or equivalent is required. A Business, Information Systems or Mathematics oriented degree is preferred
  • Minimum 6-12 months corporate/ commercial experience within a professional services environment
  • Previous experience of HRIS is essential
  • Previous HR experience is preferred
  • Previous experience of handling large volumes of data is preferred
  • Previous experience of Workday is preferred


HOURS

Core hours are Monday through Friday, 9:00 a.m. to 5:30 p.m., including one hour for lunch. Must be flexible to work additional hours.


This job description sets forth the authorities and responsibilities of this position and may be changed from time to time as shall be determined.


Hogan Lovells is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, age, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, protected veteran status, or other factors protected by law.