Food Service Busser

SUMMARY

The Busser will oversee the dining room area to ensure a clean, sanitary stock of dishware, glasses, and utensils. The Busser will ensure the dining area is properly clean, along with the till area and pick-up order area. Clearing and disinfecting tables, assisting with taking dishware to dish pit, polishing, and rolling silverware.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Prepares tableware for washing, i.e., scrapes plates, bowls, and cups, pre-soak silverware, places all ware items to be washed in proper totes.
• Cleans, wipes off and sanitizes dining tables.
• Wipes down salt, pepper shakers, as well as condiment bottles such as ketchup, mustard, honey, and syrup bottles.
• Maintains a positive restaurant culture.
• Prepares dining tables for set-up.
• Maintains a clean, sanitary work area and ensures that staff members follow proper sanitation procedures.
• Removes garbage from kitchen area to proper storage area.
• Keeps dining room floors clean, as well as dining areas. (Sweeps, mops, and vacuums)
• Distributes clean dishware to appropriate areas.
• Greets guests in a friendly manner, smiling and with an upbeat attitude.
• Assist with seating arrangements, including moving tables and chairs.
• Promotes a clean, safe, and healthy working environment for employees and guests.
• Promptly reports all concerns to Supervisor.
• Follows company safety and security policies and procedures. Reports accidents, injuries, and unsafe conditions.
• Maintains high standards of personal appearance and grooming, which includes wearing proper uniform.

Comply with all property and department policies, practices, and procedures.

Contribute to a safe work environment through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.

Maintain a professional department, company, and community reputation.
• Ensure that operation of equipment, tools, and materials, are handled in a safe manner.
• Promote internal guest service standards through courteous and respectful behavior.
• Follows proper service procedures as outlined in the training manual pertaining to the food service outlet serving in.
• Performs related duties as assigned.
• Must comply, complete, and maintain all assigned online training programs before due dates.

• MUST MAINTAIN STRICT CONFIDENTIALITY OF ALL INFORMATION PROCESSED THROUGH THE DEPARTMENT INCLUDING RECORDS, REPORTS, DOCUMENTS, CONVERSATIONS, ETC. A breach of confidentiality will be subject to appropriate disciplinary action, up to and including termination from employment.
• Responsible for practicing safe work habits in the performance of the job.
• Duties and responsibilities will include other activities and areas as needed to carry out position functions.

The above statement is intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to read and interpret documents such as safety rules, and procedural manuals.
• Willing to attend additional training and education in the proper use of cleaning supplies and restaurant cleaning.
• Understanding of hygiene and food safety rules.
• Ability to multi-task in a fast-paced environment.
• Excellent customer service skills.
• A keen eye for detail.
• Excellent organizational skills.
• Time management skills.
• Ability to stand for long periods of time.
• Strong communication skills.
• Assuring compliance with sanitation and other safety guidelines.

EDUCATION AND/OR EXPERIENCE

(G4/S1-3 DOE)
• No Highschool diploma or GED.
• Little to no experience.

(G5/S1-3 DOE)
• High School diploma or GED required.
• Six (6) months or more experience as a Busser, Food Runner or similar.

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities

SAFETY REQUIREMENTS

Safety is a core value at Shoshone-Bannock Casino Hotel. The ability to work safely and prevent personal injury is a key job requirement in every position. Each employee is also expected to be committed to the safety of fellow employees and our customers and demonstrate that commitment through daily actions.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Employee requires the ability to write routine reports and correspondence. Employee requires the ability to speak effectively before groups of customers or employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY

Ability to apply commonsense, understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables. Must be able to communicate effectively in person, while on the phone, while using intercom/microphone, and in writing.

CERTIFICATES, LICENSE, AND REGISTRATIONS
• Not required to drive.
• Must be able to submit supporting documents of education and training (High School Diploma, GED, Degree, and Certificates). if applicable.
• Must be able to pass a complete background investigation.
• Must be able to pass a drug/alcohol screening.
• Must be able to obtain and maintain Food Handlers certification within 90-days of employment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the position, the employee is regularly required to talk and hear. The employee is also regularly required to stand on a hard surface for long periods of time (minimum 6-10 hours), walk, sit, and use hands and fingers, handle or feel objects, tools, or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb, or balance and stoop, kneel, crouch or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The employee must occasionally lift and/or move up to 50 pounds. Anything over 50 pounds will require two (2) people to safely lift.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a public work environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of the position, the employee is frequently exposed to moving mechanical parts and fumes, tobacco smoke, or airborne particles.

The employee is occasionally exposed to the risk of electrical shock. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases too loud.

This position is held to a high degree of confidentiality and will adhere to P.L. 93-579522 (a) and the Policy and Procedures of the Shoshone-Bannock Casino Hotel.

COMMENTS

The position requires excellent speaking ability while continuously providing excellent professional legendary guest service.

The position is held to a high degree of confidentiality and will adhere to all recognized employer's confidentiality policy and procedures of the Shoshone-Bannock Casino Hotel Operation. Additionally, the hiring of personnel will be in accordance with the approved Shoshone-Bannock Casino Hotel Ordinance and policy.

If the applicant's background, discloses any misrepresentation on the application form or information indicating that the individual is not suited for employment with the Shoshone-Bannock Casino Hotel, the applicant may be refused employment, or if already employed, may be terminated.

Background investigation results provide conviction history which disqualifies the applicant from consideration for sensitive positions (i.e., an offense related to gambling, fraud, misrepresentation, deception, theft, dishonesty, moral turpitude, drug related activity, felonies within the past 10 years).

All interested individuals should submit an application to the Shoshone-Bannock Casino Hotel Human Resource Office. Applications are available at said office located within the premises of the Human Resource Office located at the old Casino property.

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