Sr. Director Business Development and Market Strategy, International Patient Services

About Us:

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We’re focused on a people-first culture for our system’s patients and our professional family. That’s why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees’ personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development—and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

The Opportunity

International Patient Services: Strategic and Market Leadership Opportunity

Mass General Brigham International Patient Services drives the system-wide effort to provide world-class clinical care to patients from around the globe. This rapidly expanding business leverages the elite expertise of MGB’s academic medical centers and specialty hospitals, supported by a strategic investment program designed to elevate the business to new heights.

With innovation and growth at the forefront, this department serves as the central access point for international patients, developing strategic frameworks that ensure sustainable growth and long-term success in global markets.

Key Responsibilities:

Strategic Leadership:
Report directly to the Vice President of International Patient Services and take ownership of high-impact strategic initiatives that accelerate business expansion, market growth, and competitive positioning.
Cross-System Collaboration:
Build strategic alliances across the broader MGB network to support system-wide program integration and ensure the seamless delivery of services. Identify synergies across departments to optimize performance and position the business for long-term growth.
Global Market Development:
Lead efforts to build and foster partnerships with international healthcare providers, referral networks, and government agencies. Develop strategies that align with evolving global market trends to increase patient referrals and market penetration.
Patient Experience as Market Differentiator:
Design innovative, market-driven strategies for delivering high-touch, personalized patient experiences that differentiate MGB as a leader in international care. Focus on creating a brand synonymous with excellence, driving patient satisfaction and loyalty through customized services.

This is an exciting opportunity to shape the future of an evolving, high-growth business within one of the world's top healthcare systems. Your work will have a direct impact on business success, international market presence, and the lives of patients worldwide.

Principal Duties and Responsibilities:

In collaboration with leadership, this role defines, develops, and executes comprehensive business development strategies aligned with the overarching goals of Mass General Brigham International Patient Services. With a focus on both short- and long-term growth, the role emphasizes leadership in a highly matrixed environment to ensure the seamless execution of strategic initiatives.

Core Responsibilities and Deliverables:

Strategic Business Development:
Partner with the executive team to create an overall and market-specific business development strategy, aligned with the broader International Patient Services objectives.
Develop detailed multi-year strategic plans and tactical workplans, ensuring alignment with evolving business needs and market trends.
Establish critical quarterly and annual growth targets and monitor performance to ensure real-time achievement of objectives.
Collaborative Leadership and Coordination:
Lead cross-functional efforts with clinical and functional leaders, ensuring alignment across MGB entities to deliver on the business development strategy.
Partner with hospital-based roles to co-create and implement a high-value lead generation program, leveraging internal employees, alumni, and referral networks.
Collaborate closely with other MGB international activities outside the International Patient Services division, ensuring synergies are maximized.
Strategic Partnerships and Relationship Management:
Identify, negotiate, and manage partnerships with key external stakeholders, including payers, government entities, hospitals, referring physicians, employers, and other international operators.
Work closely with the contracting team to structure and maintain partnerships that align with strategic business goals.
Go-to-Market Planning and Outreach:
Develop and manage a rolling outreach and engagement calendar, including regular in-region visits by MGB leadership and key international stakeholders.
Implement a forward-looking strategy to maintain consistent contact with global partners, ensuring visibility and strong market presence.
Tracking, Reporting, and Risk Management:
Use CRM software to track performance metrics, analyze trends, and provide real-time reporting to ensure business development objectives are met.
Manage risks proactively by identifying potential challenges and implementing mitigation strategies as needed.
Financial Oversight:
Contribute to and manage an annual budget for the business development unit, ensuring alignment with financial goals and operational efficiency.
Governance and Compliance:
Participate in relevant committees and advisory groups to support the continuous evolution of the business.
Ensure compliance with all applicable policies, escalating business risks and mitigation plans as appropriate.
Other Responsibilities:
Execute additional duties as assigned, in line with strategic priorities and evolving business needs.

Working Conditions:

• Hybrid
• Domestic and international travel may be required

Qualifications:

• Bachelor’s degree, Master’s Degree preferred - Business or related field
• Minimum of 10 years of leadership experience in a complex healthcare organization and/or professional services industry

Skills/Abilities/Competencies:

Exceptional Leadership and Management:
Proven ability to execute on multiple strategic objectives simultaneously, prioritize competing demands, and align team efforts with business development goals. Strong commitment to delivering a world-class client experience and fostering high workforce engagement.
Deep Healthcare Expertise:
Comprehensive understanding of healthcare operations across both ambulatory and inpatient settings, with the ability to integrate clinical insights into strategic business initiatives.
Analytical and KPI-Driven:
Demonstrated ability to develop, measure, and achieve clear KPIs, with experience using data analytics to inform decisions and drive continuous improvement.
Strategy Execution and Operational Integration:
Ability to translate business development strategies into actionable plans, working closely with operational colleagues to ensure smooth execution and measurable outcomes.
Proactive, Independent Leadership:
Strong sense of urgency and initiative, capable of independently managing priorities while engaging with stakeholders to secure necessary input and alignment.
Thrives in Complex, Matrixed Environments:
Proven success navigating highly complex organizations, driving outcomes through a combination of influence, collaboration, and leadership without formal authority.
Global Business Expertise:
Demonstrated ability to operate effectively across cultures, with experience in international markets and the ability to build meaningful relationships globally. Familiarity with geopolitical trends and their impact on healthcare markets.
Entrepreneurial and Business-Minded:
Brings a creative, entrepreneurial approach to business development and the ability to identify and capitalize on growth opportunities.
Adaptable and Resilient:
Comfortable working in fast-paced environments with shifting priorities, able to remain focused and effective under pressure. Willing to embrace change and proactively develop new skills.
Execution-Oriented and Detail-Focused:
Deliberate and decisive, with strong planning, organization, and time management skills. Highly attentive to detail with a deep understanding of end-to-end processes and workflows.
Commitment to DE&I:
Demonstrated leadership in Diversity, Equity, and Inclusion initiatives, fostering a culture of respect and belonging that reflects organizational values.
Effective Communicator and Influencer:
Exceptional interpersonal skills, with the ability to communicate complex ideas clearly and persuasively across diverse teams and stakeholder groups, including executive leadership and external partners.
Financial Acumen:
Strong understanding of budgeting, forecasting, and financial management principles, ensuring alignment between business development activities and financial goals.
Academic Environment Alignment:
Deep appreciation for the value system of academic institutions, with the ability to build collaborative relationships with faculty and researchers.
Highest Integrity and Ethics:
Upholds the highest standards of professional integrity and ethical behavior, fostering trust with internal teams, patients, and external partners.
Comfort with Ambiguity and Change:
Adaptable and agile in uncertain environments, with the ability to pivot strategies to align with evolving market and organizational priorities.
Influence Without Authority:
Skilled at building consensus and driving alignment in complex, matrixed environments, leading through influence and collaboration to achieve business objectives.

EEO Statement

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Primary Location: MA-Somerville-MGB Assembly Row

Work Locations: MGB Assembly Row 399 Revolution Drive Somerville 02145

Job: Professional/Managerial

Organization: Mass General Brigham

Schedule: Full-time

Standard Hours: 40

Shift: Day Job

Posted Shift Description: Hybrid work schedule, 1-3 times a week in office. Normal business hours, eastern time zone. 25% + International travel

Employee Status: Regular

Recruiting Department: MGB Global Patient Services

Job Posting: Nov 13, 2024