Community Engagement Liaison

4 weeks ago

San Mateo, United States Catholic Charities Full time

Founded in 1907 and rooted in our traditions of charity, justice and equality, Catholic Charities supports families, aging adults and adults with disabilities, and youth through human services and opportunities for healthy growth and development. The key mission of Catholic Charities Immigration Legal & Support Services is to assist newcomers in achieving not just legal status and economic self-sufficiency, but in becoming fully active participants in the social and civic life of our communities.

The Community Engagement Liaison coordinates and provides education on the Immigration Legal and Supportive services Catholic Charities provides to the immigrant and undocumented communities in San Mateo, San Francisco, and Marin. The educational and outreach opportunities include, but are not limited to, Know Your Rights presentations, information about new remedies, and consultation clinics. This position serves as a key contact for clients, community-based organizations, other Catholic Charities programs, faith communities and beyond.

This position will also be the primary coordinator for DACA renewals. Other types of immigration remedies may be assigned to this position for training and experience purposes to enhance community outreach.

We are seeking an individual who is motivated to serve low income and vulnerable clients.Our ideal candidate will be a team player who loves to learn as immigration laws and policies are always changing. In turn, our office will provide ongoing trainings and a supportive learning environment.

The position serves clients from all over the Bay Area and will be based in San Mateo
Bilingual English/Spanish required.

This position will be based out of our San Mateo office located at 36 37th Avenue San Mateo, CA. 94403

  • Under the supervision of the Assistant Deputy Director, conduct throughout the SF Bay Area and virtually, Know Your Rights information presentations on a variety of immigration topics. These presentations can include topics related to immigration benefits, immigration fraud, and immigration policy updates. Presentations will be given to audiences such as prospective clients, foreign consulates, and community allies in churches, schools and colleges.
  • Under the supervision of the Assistant Deputy Director, develop and implement an innovative community outreach plan targeting individual, private, corporate, school and other organizations.
  • Research and assist in developing plans for expanding CILSS services to Marin, San Francisco and San Mateo counties.
  • Serve as an ambassador of CILSS in the interaction with current and potential community partners.
  • Develop information materials, presentations and coordinate online outreach activities, including social media and website updates.
  • Recruits and cultivates volunteers. Screens, interviews, and works with staff to ensure appropriate placement of volunteers.
  • Conducts orientation and training sessions for volunteers in consultation with the Volunteer Manager. May conduct specialized volunteer workshops for specific legal services on an ad needed basis.
  • Onboards non-legal volunteers and provides supervision and mentoring. In charge of quarterly volunteer reports to the main office.
  • Provides accurate information/referrals to clients with other needs that could be met by our Agency or by other community organizations
  • Networks with other community-based legal service providers in the area as well as with other Catholic organizations, including the United States Conference of Catholic Bishops, in advocacy efforts and immigration policy changes.
  • Attends immigration law trainings held by the Catholic Legal Immigration Network, Catholic Charities USA, in-house and other accredited legal organizations as other trainings as directed by Managing Attorney.
  • Responsible for the initial review and handling or delegating of DACA renewal requests and notices to past clients when renewals are coming due.
  • May carry a small case load of cases from other immigration remedies for training and experience as determined in coordination with supervisor.
  • Collaborate with other CILSS leadership on outreach needs and information
  • Creates reports for government contracts on designated projects and service lines.
  • Other duties as assigned.
  • Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
  • Interfaces with clients to complete orientations to the legal process, translation of documents, document collection and review.
  • Data entry and record keeping in standardized legal service software.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:
  • Bachelor's Degree and/or equivalent experience. Equivalent experience may include advanced experience working in a legal environment.
  • Previous BIA Accreditation preferred.
  • A minimum of 1 year of direct experience providing legal immigration services and working knowledge of immigration law, policies and procedures required.
Knowledge, Skills & Abilities:
  • Bilingual (English/Spanish) required.
  • Excellent listening, communication, facilitation and influencing skills.
  • Collaborative and able to develop, support and maintain positive relationships.
  • Demonstrated planning, presentation and organizational skills.
  • Demonstrated creativity.
  • Ability to market our programs, make sound judgments and maintain perspective.
  • Flexible with schedule, able to work evenings and weekends as needed.
  • Successful track record in managing multiple priorities.
  • Capacity to work under pressure with minimal supervision.
  • Computer proficiency (Immigration Software preferred, Word, PowerPoint, E-mail, Internet)
  • Experience working with or in a Parish or other faith-based community preferred.
  • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.
Prerequisites Required Prior to the First Day of Employment:

COVID Vaccination: Required
  • Serves on monthly committee for Performance and Quality Improvement (PQI) committee.
  • Serves on Performance and Quality Improvement PQI Committee responsible for monitoring goals and reporting.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Intermittent bending, standing, stooping, kneeling, reaching, twisting, and walking.
  • Intermittent lifting, pushing, and pulling.
  • Intermittent repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
  • Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
  • The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.
  • Driving is required for this position.
If driving a car is required for the position, incumbent must have a valid California driver's license and be able to provide proof of DMV record and personal insurance (if required.)

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Will be exposed to weather conditions prevalent at the time.
  • Noise level in the 36 37th Avenue offices (where this position will be housed) in San Mateo is usually minimal; however, the Immigration Program is a work environment that consists of a 8:30am-5:00pm office environment, with weekly workshops, scheduled client appointments in person and over the phone consultations, information and referral, and intake


DISCLAIMER:The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS/HIV status or any other characteristic protected under federal or state law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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