VIP Host/Hostess

2 weeks ago

Atlantic City, United States Ocean Casino Resort Full time

About the Role

The VIP Host/Hostess will be responsible for controlling the flow of the restaurant through awareness of business needs/volumes, station assignments, breaks, etc.

Position Responsibilities

  • Maintain established company and Departmental uniform, appearance and hygiene standards at all times.
  • Maintain a clean and organized work station at all times.
  • Side work duties must be completed as assigned and also completed in an efficient, accurate and timely manner.
  • Answering phones according to established standards.
  • Booking of reservations utilizing the company reservation system.
  • Assist with station assignments, rotation planning and opening/closing/securing the room at shift change or according to established hours of operation, etc.
  • Awareness of all activities in the dining room.
  • Knowledge of safety/guest liability procedures for guests and employees.
  • Use of radios with headsets and earpieces for communication may be utilized in designated outlets.
  • Performs all other related and compatible duties as assigned.
  • Proper radio and telephone etiquette is mandatory.

Essential Functions

• Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment.
• Shift assignments may be irregular, and will cover days, nights, weekends and holidays.
• Ability to multi-task including but not limited to answering the phone, greeting guests, rearranging reservations, etc.

Requirements

  • Ability to effectively communicate in English
  • High school diploma or GED is preferred
  • Must have a minimum of six months’ experience as a host/hostess in a high volume and/or fine dining environment
  • Ability to work in a high pressure environment.

Benefits

  • Paid Time Off
  • Training & Development
  • Free Meal while on shift

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