Service Technician

1 month ago


oklahoma city, United States Apex Systems Full time

**If you are interested, please email your most up to date resume to Mackenzie Morris at mamorris@apexsystems.com**


Job Title: PC Service Technician

Shift: Monday - Friday 7am - 4pm

Location: Oklahoma City

Contract: 3 years



Principal Duties and Responsibilities:

  • IT service delivery (IMAC, Break Fix, Desk side Support) according to Managed Client policy and Procedure Guide
  • Coordinates and Client End User on expectations and availability to conduct Managed Client Services
  • Performs trouble shooting, parts replacement, system upgrades and basic deployments & repair on Client Assets in campus/remote locations
  • Identifies potential issues that could adversely impact End User experience and follows through on action steps
  • Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site
  • When required-provides onsite shadowing to Program Field Service Team
  • Serves as an entry point to develop technical and customer skills to grow into broader and more challenging field services roles
  • Basic installation and maintenance to technical products



Required Skills and Competencies:

  • CompTIA A+
  • 1.5 + years' experience in servicing/deploy computer equipment
  • Must have a proven customer service background
  • Must have experience in a corporate environment
  • Individual will be knowledgeable of Windows operation system environment
  • Able to comprehend and follow verbal and written technical instructions and scripts
  • Physically able to lift and move Enterprise and Client technology hardware in our customer environments



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