Desktop Engineer

2 days ago


miami, United States Insight Global Full time

This role is Hybrid 3x on site in Miami



MUST HAVES:

  • Experience with high-level troubleshooting for Mac and Windows devices
  • Experience with Configuration manager (SCCM)
  • High-Level infrastructure experience
  • Experience with application packaging, and scripting
  • Great communication skills


Plusses:

  • Big Fix and Tanium
  • Perfect candidate would have JAMF


Day to Day:


  • The Desktop Engineer will be part of the Level 3 desktop support team, this team handles 20% of company-wide escalations, which are the highest level of escalation.
  • The other 80% of their time will be performing high-level troubleshooting for Mac and Windows devices, performing administrative tasks and documentation in support of that troubleshooting work.
  • Additionally, their time will be spent doing discovery, learning about what issues can be automated, and providing thought leadership to the team as they push towards automating the desktop support role.

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