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Assistant General Manager

2 months ago

CastletononHudson, United States River Link Hotels Full time
The Comfort Inn & Suites - East Greenbush/Albany is seeking a hands-on dynamic Assistant General Manager with a hotel operations background to join our team. This role will be responsible for the day-to-day operations of the hotel with an emphasis on associate and guest relations, development of people, financial results and quality assurance. Choice Hotels experience preferred.

GENERAL RESPONSIBILITIES:
  • Recruit, interview and hire associates for assigned hotel. Meet regularly with General Manager and Regional Director to review staffing, morale and any disciplinary situations/investigations
  • Assist in new associate orientation and onboarding
  • Train and support all associates and ensure performance in accordance with established hotel brand standards
  • Adhere to all Company and brand standards
  • Compliance with Federal & State Labor laws
  • Ongoing review of staff to ensure adherence to established policies and procedures
  • Participate in monthly reward and recognition meeting /celebrate hotel and associate achievements
  • Establish and maintain open collaborative relationships with direct reports, team members and partner hotel leadership.
  • Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses
  • Oversight of food & beverage, housekeeping and engineer functions
  • Assist in oversight of Sales, Front Office, Housekeeping and Restaurant
  • Tour and inspect property on a daily basis and monitor for property cleanliness, safety and security, product quality and exceptional service throughout
  • Identify areas of concern and develop strategies to improve performance
  • Recognize service issues and trends. Facilitate creative solutions to overcome obstacles and ensure continuous guest satisfaction results
  • Participate in sales and marketing process as well as ongoing community involvement
  • Maintain a strong knowledge of local market (e.g.: demand generators, competitor strategy and community impact/involvement opportunities)
  • Active participation in budgeting and forecasting to maximize hotel revenue and profits
  • Perform technical and administrative duties, including, but not limited to; Profit and Loss Statements, Analysis, Yield Management, Capital Planning and Payroll
  • Ongoing financial reports review to analyze budget, revenue and profitability targets and take action as needed
  • Balance cost controls with exceptional customer service and associate satisfaction
QUALIFICATION:
  • Previous hotel operations leadership experience
  • Demonstrated passion and sense of urgency in the achievement of results
  • Excellent time management skills, strong leader of people
  • Attention to detail and highly organized
  • Must be self-motivated and results oriented
  • Willingness and ability to train and develop associates
  • Creative problem-solving skills
  • Familiar with common computer software programs
  • Must be willing to work varied hours including evenings, weekends & holidays