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Customer Experience Agent

2 months ago

Louisville, United States TEKsystems Full time

Description: This is a contracted position to support high-volume needs during tax season. The Customer Experience Agent renders extraordinary customer service and is responsible for providing account details, articulating product information, and promoting programs to tax professionals and their clients. Essential Job Functions: • Excellent communications skills • Ability to quickly navigate through system applications to obtain and provide accurate account information • Answer all incoming calls in 30 seconds or less • Answer 50 or more inbound calls daily • Perform outbound call campaigns to existing customers • Complete customer request forms • Document each incoming and outbound call for trend analysis • Manage multiple customer interactions while maintaining accuracy • Work well in busy environment • Maintain overall call volume and service levels at 90% or above • Maintain a monthly Quality Call Monitor average of 90% or above • Perform other duties as assigned About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.