Associate, Outbound Call Center

4 weeks ago

Hawthorne, United States MVP Health Care Full time

Associate, Outbound Call Center
625 State St, Schenectady, NY 12305, USA • Rochester, NY, USA • Tarrytown, NY, USA Req #2267
Monday, October 28, 2024
At MVP Health Care, we're on a mission to create a healthier future for everyone - which requires innovative thinking and continuous improvement. To achieve this, we're looking for an Outbound Call Center Associate to join #TeamMVP. If you have a passion for customer advocacy, problem solving and efficiency and improvement this is the opportunity for you.
What's in it for you:
Growth opportunities to uplevel your career
A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
Competitive compensation and comprehensive benefits focused on well-being
An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work for and one of the Best Companies to Work For in New York

Qualifications you'll bring: High School diploma or equivalent when possesses customer service employment
experience. A minimum 1 - 3 years customer service experience and/or relevant office experience required.
Experience in positions where adherence to strict confidentiality is required.
Strong problem-solving skills with effective oral and written communication skills.
Have strong interpersonal skills and exhibit good judgment.
Collaborative skills: ability to work in team environment.
Demonstrated excellent customer service skills including superior accountability and follow through.
Curiosity to foster innovation and pave the way for growth
Humility to play as a team
Commitment to being the difference for our customers in every interaction

Your key responsibilities: This individual will be part of the outreach experience focused on delivering value added services.
Establish a meaningful connection which improves the customer experience, increases member health care literacy, and contributes to customer retention. Majority of contact is via telephone, with some written correspondence/e-mail as needed.
Perform outbound campaigns in support of meeting quality objectives, to welcome new members to plans, and to meet defined objectives as outlined for each campaign.
Ability to work in a fast-paced environment and deal with the challenges inherent in a call-center atmosphere.
Deliver excellent customer service on each call.
Meet individual accessibility and outreach goals, and team goals for industry standard benchmarks.
Work closely with all other MVP departments, especially Quality, Operations, Utilization Management, Sales and Professional Relations.
Off call work may include service issue research and resolution, reporting, special projects, etc. Performs other duties as assigned.
Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer.

Where you'll be:
Virtual in NYS
Pay Transparency
At MVP, we are committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. Specific employment offers and associated compensation will be made individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.
Affirmative Action
MVP is an Affirmative Action/ Equal Employment Opportunity (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), and the Know your Rights protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at .
Other details
Job Family Customer Service
Pay Type Hourly
Min Hiring Rate $20.00
Max Hiring Rate $33.12

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