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Service Advisor

4 months ago

Brooklyn, United States Volvo Cars Brooklyn Full time

Sign on bonus based on Volvo or proven track record experience 

Volvo Cars of Brooklyn is an elite new and pre-owned retailer of Volvo vehicles conveniently located in the heart of Industry City, Sunset Park, Brooklyn, NY.  We are respected as one of the most successful luxury and performance automotive dealers in the world. We are committed to service and building long lasting friendships with our clients.. Our soaring Sales and CSI reflect the professionalism and dedication to our clients and the lifestyle for which Volvo Cars of Brooklyn has become known.

At Volvo Cars of Brooklyn, we believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. Volvo Cars of Brooklyn is always looking for qualified, driven and professional individuals to join our sales and service teams to begin a career with our luxury dealerships.

What We Offer

  • 401(k) plan
  • Health insurance
  • Community involvement
  • Career progression
  • Promote from within

Responsibilities

  • Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.

  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.

  • Ensure the daily inventory of technicians' time is consistently sold to service customers.

  • Distribute work between technicians efficiently.

  • Answer technical questions about vehicle problems, warranties, services, and repairs.

  • Maintain Customer Happiness scores at or above company standards.

  • Assist in diagnosing vehicle problems; order parts and tools as necessary.

  • Oversee administration of warranty claims as well as training and supervising of service department.

  • Set schedules and assigns tasks to service department employees.

  • Reinforces company policies and adheres to company standards.

  • Encourages compliance with applicable laws and regulations.

  • Maintain good working relationship with factory(s) and foster positive employee relations.

  • Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

  • Organized and friendly personality

  • Demonstrated ability to manage others

  • Time management skills

  • Fantastic communication skills with your customers

  • Professional, well-groomed personal appearance

  • Consistent record of service and sales success

  • Strong record of positive customer satisfaction results

  • Team oriented and self-motivated

  • Able to work with little supervision

  • Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.