Membership Consultant

Job Title: Membership ConsultantCompany: Chiefs FitDirectly Reports to: Sales ManagerDepartment: SalesPOSITION OVERVIEWMembership Consultants play a key role in the company’s overall success by:Achieving and exceeding membership sales and revenue goals and selling ancillary servicesContributing to member retention and satisfaction by advising members and guests on programs that will help them meet their long- and short-term health and fitness goalsProviding members and guests with legendary service and enhancing their sense of belonging and community within the clubKey ResponsibilitiesAchieve financial performance results through the generation of new memberships and ancillary service membershipsAchieve or exceed individual membership sales goals by generating referrals, converting inquiries (phone/web) into appointments and following up with and closing prospectsImplement and adhere to all steps of the sales process, including assessing the needs of prospective members, providing a value based presentation of the Chiefs Fit brand, programs and services, leading an enthusiastic and informative tour, presenting membership/service options and prices, and closing salesHelp integrate new members into personal training by attaching point of sale sessions and/or scheduling their complimentary onboarding sessionResponsible for meeting weekly and monthly goals and metrics as outlined in individual weekly tracking sheetsResponsible for meeting with MM on a weekly basis to review prior and current week’s activityActively develop leads through a variety of activities, including telephone, internet and community outreach and partnerships, corporate visits, referrals and special eventsUtilize the lead tracking system to manage all prospect and member dataBefore ending each shift, ensure that the CRM calendar for your next shift is up-to-date and set up for successComplete and submit all new member paperwork (Membership Agreement, Personal Training Policies, Corporate Proof, etc.) before leaving the club the day the member joinsAttend and participate in membership meetings, team, club and company meetings, member functions, outside marketing events, and the planning and implementation of promotionsKnow your competition and use that information to make suggestions or changes that enable your club to be “best in class” and achieve resultsCreate a customer service focused environment that is friendly, welcoming, and supportive, and seeks to provide members and guests with exceptional experiencesEnsure superior customer service by sustaining a culture, through actions and example, wholly committed to listening to members and guests, understanding their needs, and exceeding their expectationsCreate and deepen relationships with members and enhance their sense of belonging and community within the club by reaching out to “your” members in person and by phone and emailDeal with member issues proactively, “own” member problems that come to your attention, and solve those issues within a 24-hour periodBe knowledgeable about your job, the company, and our services, promotions, and business practices so that you can provide members and guests with consistent and accurate informationContribute to the effective and efficient running of the day-to-day operations of the clubs and companyWork as part of the overall team by respecting, supporting, and encouraging your co-workers, assisting co-workers and other departments when necessary, and approaching challenges in a creative, positive, and team-centered mannerMaintain an active and working knowledge of the company as well as all services and promotionsBe proficient in all club software systemsFollow all club policies and proceduresAttend all meetings, special events, and education sessions to learn and provide feedback and share ideas on improving and building all aspects of the businessPerform other duties as required. Employee responsibilities are subject to change at any timeWORK SCHEDULEThis is a full-time position. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members. Your hours will include prime time hours and some weekends and holidays. All members of the membership team will be required to work the last two days of the month. Special events, promotions, and other demands will require some early mornings and late nights.REQUIRED QUALIFICATIONS:Knowledge, Skills & Abilities:General understanding of Fitness IndustryAbility to work with computersExcellent customer service and interpersonal communication skillsIndependent, self-starter with strong organizational skillsMust be a team playerAdhere to meal and rest break periods and must clock in and out for all shift timesMinimum Certifications/Education:High school degree or GED requiredCurrent CPR/AED CertificationMust complete company HR trainingsPhysical Requirements:Must be able to lift 45 poundsTyping, using the telephone and computer mouseFrequent sitting, standing, walking, and stair climbingThis position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr