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Sherman Oaks, United States Servicon Full time
Who We Are:

We are women-owned and operated, with nearly 50 years of expertise as a leading environmental solutions provider, focused on infection prevention for complex facilities. As a local, privately held company, we are agile and can maneuver quickly to support the needs of our people and clients.

 

Our goal is to become a trusted partner, not outsourced vendor.

 

One of our greatest strengths is our Culture of Caring. From our CEO to the front-line staff, Servicon embodies our vision of creating healthy environments for people to thrive. This results in greater client satisfaction and healthier outcomes. Meticulous adherence to infection prevention standards interwoven with compassionate service delivery is the key to success.

 

Servicon focuses on three essential elements for establishing a Culture of Caring and Excellence: People, Programs, and Performance. These components represent our strong value alignment, positively impacting patient care, infection prevention, and throughput.

The Role:

The Portfolio Manager reports directly to the Sr. Portfolio Manager and is an integral leader for proactively fostering and nurturing a positive client-focused relationship. The Portfolio Manager manages multiple client sites, or a single complex client site, to ensure we are delivering the best client experience. 

WHAT YOU WILL DO:
  • Manages and directs the performance of routine to complex tasks and projects
  • Ensures contracted service is delivered to client and completed to client’s specification and is the point of escalation for client questions and concerns. Leads contract renegotiations and actively seeks new service opportunities
  • Ensures site staff and management understands and execute their responsibilities in a consistent, safe, and sanctioned matter 
  • Ensures site is properly staffed with the appropriate number, type, and skill of service team members and managers
  • Recruits for site including opening the requisition, selecting appropriate candidates, conducting interviews, and giving feedback and candidate selection input
  • Develops and guides employees and is the point of escalation for employee relations issues, including corrective action; escalates and/or consults with human resources when appropriate Ensures payroll processes are completed for portfolio including ensuring managers have completed payroll related tasks and reviewing and approving timesheets as necessary; able to run timekeeping reports and derive and develop meaningful workforce metrics from the data
  • Communicates and articulate safety and job-related training to a variety of service team members and managers
  • Develops metrics for portfolio supply inventory for budgeting and client contract negotiations to include but not limited to cost savings
  • Participates in strategic planning meetings with leadership
  • Builds cross-functional department relationships centered on executing company strategy
  • Closely monitors budget to anticipate and communicate changes. 
  • Stay abreast of industry standards related to cleaning techniques, supplies, and tools, identifying opportunities to leverage these resources with specific client sites or tasks.  
What It Takes to be Successful:
  • Minimum of eight (8) years relevant experience in Facility Services, Aerospace Operations, Manufacturing, or a related operations experience
  • Strong commitment to high-level service and quality standards 
  • Demonstrated ability to coach, motivate, develop, and lead a team
  • Willingness to work a variable work schedule—to include, day shifts, evening, and night shifts 
  • Demonstrated ability to manage service execution and contract deliverables
  • Proficient use of Microsoft Office programs (Word, Excel, PowerPoint), Salesforce, Kronos/UKG (or similar HR, Timekeeping, Payroll systems), and similar corporate systems.
  • Must possess and maintain a valid driver's license, and a driving record that aligns with company standards.
  • Demonstrated experience working with union contracts
  • Bilingual (Spanish/English) preferred
  • Ability to travel between local locations approximately 30-40%
  • Bachelor's Degree in Business, Communications, or related studies preferred
  • Covid-19 vaccination requirements may vary by client site.
Why you will love it here:
  • The satisfaction of driving real change in the industry and people’s lives
  • A diverse community of people who are driven by a shared purpose
  • A business that acts with integrity in all interactions with co-workers, leaders, and customers
  • We value others and build success by appreciating differences in thought, opinion, background, skills, and perspectives
  • An environment of continuous learning and development
  • Flat organizational structures which elevate employees’ level of responsibility
  • Competitive base salary
  • Incentive and annual performance-based bonuses
  • Safe harbor 401(k) with company matching.
  • Paid time off including vacation, sick, holidays, bereavement, jury duty.
  • Exceptional health benefits with low costs (medical/dental/vision).
  • Life, accident, and disability insurance.
  • Employee assistance program (EAP)
  • Employee discounts to theme parks, theatres, sporting events, movies and more

 

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